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Food Service Team Lead

1 month ago

Ottawa, Ontario, Canada David Beaulieu Enterprises Ltd. Full time

Job Summary: We are seeking a skilled Food Service Supervisor to join our team at David Beaulieu Enterprises Ltd. As a key member of our food service team, you will be responsible for overseeing the daily operations of our coffee shop, ensuring that our customers receive exceptional service and high-quality food products.

Key Responsibilities:

  • Supervise and coordinate the activities of staff who prepare and portion food, ensuring that food and service meet quality control standards.
  • Train staff in job duties, sanitation, and safety procedures, promoting a culture of excellence and customer satisfaction.
  • Maintain accurate records of stock, repairs, sales, and wastage, providing valuable insights for business growth and improvement.
  • Establish and manage work schedules, ensuring that our team is well-equipped to meet the demands of a fast-paced environment.
  • Address customer complaints or concerns in a professional and courteous manner, upholding the highest standards of customer service.

Requirements:

  • Secondary (high) school graduation certificate or equivalent experience.
  • 1 year to less than 2 years of experience in a food service supervisory role.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a team environment.
  • Ability to work under pressure, meet tight deadlines, and maintain a high level of attention to detail.

Work Environment:

  • Coffee shop environment with a fast-paced atmosphere.
  • Combination of sitting, standing, and walking, with standing for extended periods.

Personal Suitability:

  • Client focus and excellent oral communication skills.
  • Efficient interpersonal skills and ability to work effectively in a team environment.
  • Flexibility and ability to adapt to changing circumstances.