Support Services Specialist

2 weeks ago

Langley BC, Canada Ishtar Women's Resource Society Full time
Job Summary

We are seeking a Support Services Specialist to provide support, security, advocacy, information, crisis response, referrals, and safety planning to residents and crisis line callers under the harm reduction model through an intersectional feminist approach.

About the Role

This is a part-time position working Saturdays, Sundays, and alternating Fridays. The successful candidate will work with women accessing services, providing emotional support, encouragement, goal setting, and problem-solving support. They will also be responsible for orienting and assisting residents, conducting intakes, reducing barriers for women and children accessing services, and facilitating house and/or support group meetings.

Key Responsibilities
  • Provide emotional support, encouragement, goal setting, and problem-solving support to women.
  • Orient and assist residents to settle in the house.
  • Monitor and ensure the safety and comfort of residents and the security of the facility.
  • Facilitate resolution of conflicts between residents.
  • Consult and liaise with other service agencies and professionals to develop community relations and maintain up-to-date information on available resources.
Requirements
  • Diploma in a related human/social service field.
  • Intersectional feminist, anti-oppressive analysis of violence against women.
  • Thorough understanding of harm reduction especially as it relates to women, violence, mental wellness, and struggles with substance use.
  • Non-Violent Crisis Intervention Certificate and Naloxone Training assets.
  • Two years recent related experience.
Competencies
  • Ability to constructively resolve conflict with colleagues and women accessing services.
  • Ability to multi-task and prioritize competing demands.
  • Ability to work in a group as well as independently while guided by organizational policies.
  • Good verbal and written communication skills.
Salary and Benefits

The estimated salary for this position is $31.56-$33.49 per hour, based on Grid Level 11 pay. This position requires union membership upon employment and includes a standard first aid certificate, CPR level C with AED, valid class 5 driver's license, and vulnerable sector criminal records check.

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