Patient Food Services Supervisor

2 weeks ago

Vancouver, British Columbia, Canada Provincial Health Services Authority Full time
Job Summary

We are seeking a highly skilled and experienced Food Service Operations Manager to oversee the food service operations for patients, residents, customers, and/or clients at the Provincial Health Services Authority. The successful candidate will be responsible for supervising designated staff, coordinating work assignments, evaluating employee performance, facilitating training, and maintaining department standards and procedures.

Key Responsibilities
  • Supervision and Leadership
    • Supervise Food Service Workers, Cook I, Dietary Clerks, and/or Lead Hand, Food Service Workers by coordinating work assignments, maintaining staff records, evaluating employee performance, maintaining department standards and procedures, determining related training and orientation requirements, and/or organizing and conducting staff meetings.
    • Reports significant concerns regarding employee performance to the Manager or designate.
  • Food Service Operations
    • Reviews, processes, and updates food intake reports, and food processor programs.
    • Communicates updates and changes to relevant staff.
    • Monitors the scheduling of work assignments for staff and identifying utilization issues and participating in the recruitment and selection of staff, as required.
    • Recognizes and resolves most issues independently.
    • Maintains timekeeping records and allocates relief staff to meet staffing requirements in conjunction with the Staffing office.
  • Menu Planning and Inventory Management
    • Plans menus, develops recipes according to established standards, and estimates food inventory requirement.
    • Writes and checks patient and resident menus according to diet prescriptions.
  • Customer Service and Communication
    • Visits patient and/or resident units routinely regarding diet and food preferences and acceptance, to resolve concerns or issues and/or provide routine diet instruction as delegated by dietitians.
    • Researches new food items as required.
    • Generates therapeutic patient's menu calculation reports and recipe calculation report for Dietitians as required.
    • Engages with clients, customers, and various stakeholders to resolve concerns or issue, and to obtain feedback on service improvements.
    • Performs cashier functions, including operating the cash register and verifying cash out sheets, in accordance with established procedures as required.
  • Food Safety and Quality Assurance
    • Ensures food handling and preparation is conducted in accordance with established practices and procedures and legislated standards, e.g. food safety plan, Hazard Analysis and Critical Control Points (HACCP) guidelines, food texturing guidelines.
    • Ensures that food and supplies are handled, stored, and maintained safely and efficiently, including maintenance of equipment operating and cleaning standards, audit documents, food rotations, and leftovers to minimize risk, spoilage, and waste.
  • Supply Chain Management
    • Monitors and estimates requirements for food and related supplies.
    • Makes recommendations regarding budget, such as updating and adjusting guest, staff, and/or cafeteria meal pricing according to market pricing and PHSA standardized pricing schedule.
    • Coordinates and implements the ordering and receiving of supplies, including resolving discrepancies with suppliers.
    • Meets with supplier representatives to discuss quality and delivery issues and/or concerns, and to review new products.
  • Equipment Maintenance and Repair
    • Arranges for the periodic maintenance and repair of equipment.
    • Completes work orders for routine repairs and servicing, and makes recommendations for purchase/replacement or major repairs.
  • Regulatory Compliance and Risk Management
    • Communicates and interprets regulations and standards to staff to ensure compliance with Worksafe BC, including maintaining records of current Material Safety Data sheets and compliance with Workplace Hazardous Material Information System and all related training documentation.
    • Cooperates and collaborates with the Occupational Health & Safety Committee by performing regular workplace inspections, investigating injuries, and completing related documentation.
    • Participates in return to work, fire prevention, and disaster plans as required by the employer.
  • Quality Improvement and Continuous Learning
    • Participates in Quality Improvement by conducting audits and satisfaction surveys, completing appropriate reports, providing feedback, identifying and following up on action plan/risk factors, and making recommendations for improvements to the menu or managing of the department to the Manager or designate.
    • Participates in the preparation, portioning, and serving of meals, and sanitation activities, as required.
    • Performs a variety of food services administrative duties, including compiling statistics, creating spreadsheets, preparing documents and reports, maintaining records and files.
  • Other Responsibilities
    • Performs other related duties as required.

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