Service Delivery Implementation Consultant

4 weeks ago


Old Toronto, Canada SAP SE Full time
SAP Concur Service Delivery Role

We are seeking a skilled Service Delivery Implementation Consultant to join our team at SAP Concur.

About the Role:

This position involves working with customers to activate their spend management & automation solutions, providing creativity, persistence, and passion for building simple solutions for complex challenges. As a consultant, project manager, and functional expert, you will be responsible for solution design, configuration, client project team training, and client validation and support.

You Will:

  • Manage multiple, simultaneous implementations by motivating clients, ensuring project timelines are met, and addressing customer issues.
  • Deliver process excellence with a strong attention to detail.
  • Effectively communicate complex ideas and persuade customers to adopt the recommended solution.
  • Work cross-functionally with sales teams and account teams to relay customer feedback and resolve escalations.

Requirements:

  • A self-motivated team player with a fast-paced, high-growth environment.
  • Ability to partner, collaborate, and communicate with technical and non-technical colleagues.
  • Curiosity about customer use cases and processes, with a focus on creating solutions for efficiency.
  • A willingness to seek out information from available resources and ask questions through multiple channels.

Preferred Qualifications:

  • Experience in client-facing/service roles, finance/accounting, or project management.
  • Experience using Concur.

We Win with Inclusion:

SAP Concur is proud to be an equal opportunity workplace and is an affirmative action employer, committed to diversity, equity, and inclusion. We strive to create a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.



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