Customer Service Professional

1 week ago


SaintEustache, Quebec, Canada National Bank Full time

As a Customer Service Professional at National Bank, you will have the opportunity to live your ambitions and make a positive impact on the lives of our clients and colleagues. Our team values passionate individuals who are committed to delivering exceptional service.

About the Role

This is a versatile and varied role that requires a friendly approach, active listening skills, and the ability to build lasting business relationships. Your primary responsibilities will include:

  • Greeting clients and answering their questions in a timely and professional manner.
  • Helping clients use our banking applications and ATMs, as well as resolving complex situations.
  • Providing advice and transaction solutions for Personal Banking clients, ensuring client satisfaction and engagement.
  • Working with a team of experts to provide personalized support and referrals to specialist colleagues when needed.
Requirements

To be successful in this role, you will need:

  • A college diploma (DEC) or equivalent.
  • Customer service experience, an inclusive attitude, and openness to diversity.
  • A positive attitude, empathy for clients, and interest in technology.
  • The ability to adapt to different situations and communicate effectively with colleagues and clients.
Compensation and Benefits

We offer competitive compensation, flexible benefits, and opportunities for career advancement. Some of the benefits include:

  • Health and wellness programs.
  • Flexible group insurance.
  • Generous pension plan.
  • Employee Share Ownership Plan.
  • Employee and Family Assistance Program.
Culture and Values

We are a bank that stands out for its courage, entrepreneurial culture, and passion for people. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.



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