Technical Support Specialist

4 weeks ago

Mississauga, Ontario, Canada Pi-squared Consulting Full time
Job Summary

We are seeking a skilled Technical Support Specialist to join our team at Pi-squared Consulting. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems.

Key Responsibilities
  • Respond to user inquiries and provide technical support via phone, email, or in-person
  • Consult user guides, technical manuals, and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts
  • Provide business systems, network, and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Requirements
  • College, CEGEP, or other non-university certificate or diploma from a program of 1 year to 2 years
  • 7 months to less than 1 year of experience in a related field
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and under pressure
  • Attention to detail and ability to multitask
Work Environment

Our company, Pi-squared Consulting, is a startup that offers a dynamic and supportive work environment. We are committed to providing our employees with the tools and resources they need to succeed.

What We Offer
  • Relocation costs covered by employer
  • Opportunity to work with a talented team of professionals
  • Chance to develop your skills and advance your career

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