Medical Underwriting Team Lead

4 weeks ago


Dartmouth, Nova Scotia, Canada Medavie Blue Cross Full time

Medavie Blue Cross is a leading health and wellness partner for individuals, employers, and governments across Canada. As a not-for-profit organization, we invest in communities to address pressing healthcare challenges. We are one of Canada's Most Admired Corporate Cultures, a Top 100 Employer, and a Caring Company.

Our 2,400 professionals work across six provinces, united by our shared values of being caring, accountable, responsible, innovative, and community-minded. We're committed to ensuring our employees thrive in our award-winning culture focused on health, wellness, and personal and professional growth.

As a Team Leader Medical Underwriting, you will lead and develop a multi-disciplinary team handling Medical Underwriting of individual and group benefits. You will ensure the team meets productivity and quality standards, plans training and development programs, and assesses workflow and operating procedures.

Key Responsibilities:

  • Team oversight, including the application of organizational policies and procedures, assigning job duties, and providing workflow management, quality review, coaching, and mentoring.
  • Team management activities, including recruitment, goal setting, performance reviews, and performance management.
  • Coordinates with the Training Consultant to manage training materials and activities.
  • Analyzes individual and team performance, identifies process improvement opportunities, and provides timely and accurate reporting to management.
  • Provides analysis and thought leadership around cost optimization, ensuring expenses are controlled for the department.
  • Manages escalated service issues and represents the team at meetings.
  • Collaborates with other team leaders to ensure consistent business practices and processes.
  • Works closely with external partners, including Blue Cross Life Chief Medical Underwriter, paramedical services, and physicians.

Qualifications:

  • Bachelor's degree in business or a related field.
  • 3-5 years of operational experience and 2-3 years of leadership experience.
  • Proven ability to manage multiple competing projects and deadlines, excellent customer service, verbal/written communication, and strong analytical and organizational skills.

Computer Skills: Microsoft knowledge and strong computer skills are a must, knowledge of Salesforce and other workflow tools would be an asset.

Language Skills: Bilingualism would be considered an asset.

We are seeking a skilled and experienced professional to join our team as a Team Leader Medical Underwriting. If you are interested in working with a team of professionals in a challenging role and possess the necessary qualifications, please follow the instructions for applying online via the Medavie Blue Cross Corporate website.



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