Seasonal Client Experience Coordinator

3 days ago

Vancouver, British Columbia, Canada Cartier Full time
Job Mission

At Cartier North America, we are committed to delivering exceptional client experiences that exceed our clients' expectations. As a Seasonal Client Experience Coordinator, you will play a vital role in supporting the execution of our client experience strategy and identifying opportunities for improvement in our boutiques.

Key Responsibilities

• Create personalized client experiences that showcase our luxury products and services
• Deliver exceptional welcome experiences to every client, ensuring outstanding hospitality throughout their visit
• Support the front podium team in assisting appointments and walk-in clients in a timely fashion
• Utilize Maison storytelling and heritage to enhance the client experience
• Assist sales associates in setting the stage for impactful discovery and pre-appointment browsing
• Support the commercial team with various activities to facilitate seamless client experiences, including appointment preparation, client entertainment, product presentation, and sales finalization
• Assist clients with quick service requests, repair drop-off or pick-up, personalization requests, and other services
• Assist the commercial and management teams with client development-related activities, including data entry, report management, and execution of client treatments
• Provide recommendations and personal services of the highest level, including directions, restaurant reservations, entertainment requests, and floral orders
• Assist with phone duties, supporting incoming calls, retrieval of messages, and appointment setting for phone inquiries

Optimize the Boutique Environment

• Support the flow of boutique traffic and daily management of the appointment booking tool (RDV) and queue
• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas
• Assist with merchandising and overall display maintenance of the boutique, including maintaining proper visual standards, product maintenance, and understock organization
• Partner with the Operations Coordinator to manage the boutique supply inventory, including replenishment needs for sales and hospitality areas, support the order process, and optimal storage organization
• Partner with the Operations Coordinator to ensure proper movement of product in/out of the boutique, including shipments, transfers, consignments, and movement throughout the boutique while maintaining quality control and preventing stock losses
• Assist with inventory control processes, including daily/weekly/monthly counts and stock movements, to ensure a successful annual inventory
• Participate in daily set up and break down of the boutique for opening/closing as needed
• Assist with organization and tracking of client experience tools, such as food and beverage, Cartier gifts, stationery, and fragrance samples
• Assist with special projects as needed

Maison/Industry Knowledge and Compliance

• Develop fundamental brand knowledge to convey Cartier heritage and values
• Understand and comply with security and operational procedures, including product handling, inventory control, transaction processing, and payments
• Remain current on all industry news, local/global competition, and connection to the community
• Strive for operational excellence related to the boutique environment and upholding standards
• Share and collaborate best practices with the boutique team

Teamwork

• Uphold the Cartier standards with the ability to project an approachable and professional image in personal appearance, manner, and demeanor
• Contribute to a positive and productive boutique environment by leveraging both personal and team savoir-faire to always create a highly collaborative network both in person and via telephone

Qualifications

• Associate's or Bachelor's degree preferred
• Previous experience in luxury retail, service, or hospitality industry is a plus
• Excellent computer skills and use of technology
• MS Office experience required; SAP knowledge preferred
• Additional language skills are a plus
• Must be available to work retail hours (including weekends) and travel for trainings as needed
• Ability to work in a fast-paced, evolving environment
• Excellent analytical, organizational, and interpersonal communication skills are required
• Strong understanding of client service needs and priorities (internal and external)
• Strong attention to detail with the ability to handle multiple tasks simultaneously with accuracy and precision
• Collaborative approach with ability to foster a united work environment with a 'can do' attitude
• Intellectual curiosity and passion for learning

  • Seasonal Client Experience Coordinator

    3 days ago

    Vancouver, British Columbia, Canada Richemont Full time

    Job Title: Seasonal Client Experience CoordinatorWe are seeking a highly skilled and experienced Seasonal Client Experience Coordinator to join our team at Cartier North America. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and ensuring seamless interactions with our clients.Key...

  • Seasonal Client Experience Coordinator

    3 days ago

    Vancouver, British Columbia, Canada Richemont Full time

    Job Title: Seasonal Client Experience CoordinatorWe are seeking a highly skilled and experienced Seasonal Client Experience Coordinator to join our team at Cartier North America. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and ensuring seamless interactions with our clients.Key...

  • Seasonal Client Experience Coordinator

    3 days ago

    Vancouver, British Columbia, Canada Richemont Full time

    Job Title: Seasonal Client Experience CoordinatorWe are seeking a highly skilled and experienced Seasonal Client Experience Coordinator to join our team at Cartier North America. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and ensuring seamless interactions with our clients.Key...

  • Seasonal Client Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Richemont Full time

    Job Title: CLIENT EXPERIENCE COORDINATOR - CARTIER, VANCOUVER At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Job Mission Support the execution of the...

  • Seasonal Client Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Cartier Full time

    Job MissionAt Cartier, we are committed to delivering exceptional client experiences that exceed our clients' expectations. We believe that when our team members are empowered to provide personalized service, creativity and knowledge emerge to deliver excellence.Our objective is to create a unified client experience across our network, giving our clients a...

  • Seasonal Client Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Cartier Full time

    Job MissionAt Cartier, we are committed to delivering exceptional client experiences that exceed our clients' expectations. We believe that when our team members are empowered to provide personalized service, creativity and knowledge emerge to deliver excellence.Our objective is to create a unified client experience across our network, giving our clients a...

  • Seasonal Client Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Richemont Full time

    At Cartier North America, we are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our...

  • Seasonal Client Experience Coordinator

    3 days ago

    Vancouver, British Columbia, Canada Richemont Full time

    Client Experience Coordinator - Cartier, Vancouver Support the execution of the client experience strategy and identify opportunities for improvement in boutique with a 360 view to ensure values and standards are upheld while providing exceptional service. Key Responsibilities: Create exceptional client experiences Deliver an exceptional welcome to every...

  • Seasonal Client Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Cartier Full time

    Job MissionAt Cartier, we are committed to delivering exceptional client experiences that exceed our clients' expectations. As a key member of our team, you will play a vital role in supporting the execution of our client experience strategy and identifying opportunities for improvement in our boutiques.Key ResponsibilitiesCreate personalized client...

  • Seasonal Client Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Cartier Full time

    Job MissionAt Cartier, we are committed to delivering exceptional client experiences that exceed our clients' expectations. As a key member of our team, you will play a vital role in supporting the execution of our client experience strategy and identifying opportunities for improvement in our boutiques.Key ResponsibilitiesCreate personalized client...

  • Seasonal Client Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Client Experience Coordinator to join our team at Cartier North America. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and ensuring that our clients receive the highest level of service and attention.Key ResponsibilitiesClient...

  • Seasonal Client Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Client Experience Coordinator to join our team at Cartier North America. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and ensuring that our clients receive the highest level of service and attention.Key ResponsibilitiesClient...

  • Seasonal Client Experience Coordinator

    1 week ago

    Vancouver, British Columbia, Canada Richemont Full time

    About the RoleWe are seeking a highly skilled and experienced Client Experience Coordinator to join our team at Cartier North America. As a key member of our boutique team, you will be responsible for delivering exceptional client experiences and ensuring that our clients receive the highest level of service and attention.Key ResponsibilitiesClient...

  • Seasonal Client Service Representative

    1 week ago

    Vancouver, British Columbia, Canada Aritzia Full time

    The RoleWe are seeking a highly skilled and motivated Seasonal Concierge Advisor to join our team. As a key member of our client service team, you will be responsible for delivering exceptional client experiences across all channels, including Live Chat, Phone, and Email.Your primary focus will be on selling clothes and building client confidence through...

  • Seasonal Client Service Representative

    7 days ago

    Vancouver, British Columbia, Canada Aritzia Full time

    The RoleWe are seeking a highly skilled and motivated Seasonal Concierge Advisor to join our team. As a key member of our client service team, you will be responsible for delivering exceptional client experiences across all channels, including Live Chat, Phone, and Email.Your primary focus will be on selling clothes and building client confidence through...

  • Seasonal Client Service Representative

    4 days ago

    Vancouver, British Columbia, Canada Aritzia Full time

    The RoleWe are seeking a highly skilled and motivated Seasonal Concierge Advisor to join our team. As a key member of our client service team, you will be responsible for delivering exceptional client experiences across all channels, including Live Chat, Phone, and Email.Your primary focus will be on selling clothes and building client confidence through...

  • Seasonal Client Service Representative

    3 days ago

    Vancouver, British Columbia, Canada Aritzia Full time

    The RoleWe are seeking a highly skilled and motivated Seasonal Concierge Advisor to join our team. As a key member of our client service team, you will be responsible for delivering exceptional client experiences across all channels, including Live Chat, Phone, and Email.Your primary focus will be on selling clothes and building client confidence through...

  • Mountain Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada CMH Heli-Skiing Full time

    Job Title: Mountain Experience CoordinatorAbout the Role:The Mountain Experience Coordinator will play a crucial role in ensuring the smooth operation of our heli-skiing and summer adventures. This position will be responsible for coordinating all logistics related to the transportation of guests between key meeting points and CMH staging areas.Key...

  • Mountain Experience Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada CMH Heli-Skiing Full time

    Job Title: Mountain Experience CoordinatorAbout the Role:The Mountain Experience Coordinator will play a crucial role in ensuring the smooth operation of our heli-skiing and summer adventures. This position will be responsible for coordinating all logistics related to the transportation of guests between key meeting points and CMH staging areas.Key...

  • Mountain Experience Coordinator

    7 days ago

    Vancouver, British Columbia, Canada CMH Heli-Skiing Full time

    Job Title: Guest Experience RepresentativeCMH Heli-Skiing & Summer Adventures is seeking a highly skilled Guest Experience Representative to join our team in Revelstoke, British Columbia.Job Summary:The Guest Experience Representative will be responsible for coordinating all logistics related to the transportation of guests between key meeting points and CMH...