Director of Retail Operations
23 hours ago
Unlock Your Potential and Drive Business Success
At Speedy Glass, we're revolutionizing the automotive glass industry with cutting-edge technology. If you're passionate about working with sophisticated equipment and collaborating with experts in the field, we'd love to hear from you. Our commitment to diversity, equity, and inclusion ensures every team member feels empowered.
Reporting to the Vice President of Retail Operations, the Director of Retail Operations, Atlantic Region will effectively manage our Atlantic Retail operations, including corporate service centers under Speedy Glass and Appel Auto Glass, as well as our Franchise Network operating under the same banners.
- Develop and lead a high-performing team by focusing on coaching, development, and training, aligning with Belron Canada's people and culture values;
- Collaborate with the ATL Regional Partnership Committee to lead the Atlantic Franchisee Network;
- Build strategic partnerships internally and externally, particularly with the Service Delivery Team, Operational Performance Team, Sales & Marketing, and Wholesale & Distribution;
- Promote proactive and open communication, setting a positive example in the field;
Driving Business Results
- Enhance the profitability of the Retail network (Corporate and Franchisee) through individual and regional action plans;
- Ensure optimal operational performance across the network;
- Evaluate team results based on performance indicators (KPI);
- Identify and share regional market trends with internal partners and stakeholders;
- Oversee corporate retail operational sites and ensure Franchisee adherence to Belron's strategies and business initiatives;
- Work with the Real Estate Team to actively manage the ATL corporate network, optimizing footprint development and optimization (openings, relocations, closures, white spots).
Requirements
- Bachelor of Business Administration – MBA is an asset;
- Minimum of ten (10) years of experience managing multiple units, preferably in the retail industry;
- Experience in managing and supporting a franchise network;
- Ability to travel across the Atlantic provinces to visit sites regularly;
Belron Canada is a leading player in the auto glass repair and replacement industry, with a strong presence across Canada. Our commitment to excellence drives us to provide sustainable world-class care for our communities and the environment.
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