Customer Experience Manager
1 week ago
As a Customer Experience Manager at The Home Depot Canada, you will be a part of a dynamic team that drives exceptional customer service and store standards execution. This leadership role involves overseeing the execution of store standards across the entire store, including customer service, department readiness, and operational processes. You will be responsible for managing all activities required to ensure a safe opening and closing process, coaching associates, and addressing customer service escalations.
Key Responsibilities:
- Customer Service:
• Drive customer service and associate engagement; coach and train associates on proper customer service techniques and ensure team is providing the highest level of customer service. - • Assign, manage and direct associate's work and duties to drive customer service results.
- • Resolve customer escalations within the store and through Customer Care.
- • Ensure store is prepared for high-volume periods.
- • Monitor customer flow through checkouts and take action to ensure customers are receiving fast, friendly service.
- People:
• Provide in the moment direction, coaching and performance management based on observations and behavior. Conducts formal performance conversations and discipline on customer service matters. - • Use recognition tools to highlight associates demonstrating Home Depot's core values.
- • Identify and develop high potential associates for growth opportunities.
- • Ensure adherence to work policies regarding safety and hold associates accountable for following all policies.
- Manager on Duty:
• Lead store kickoff meeting and walk each department to ensure store readiness. Communicate messages, priorities, and task to all associates. - • Responsible for Opening, Closing and MOD tasking as well as other whole store focus responsibilities; responsible for managing and directing day-to-day operations of the store.
- • Ensure associates complete all store checklists in accordance with timing expectations. Provide feedback to associates and verify issue correction and preventive action in place.
- • Ensure all equipment and machines are functioning properly.
- • Review current and upcoming events and ads to determine if any action is required; partner with appropriate DS or ASM as required.
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Customer Experience Manager
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Customer Experience Manager
2 months ago
Grande Prairie, Canada Home Depot of Canada Inc. Full timeWith a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview:Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all...
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Customer Experience Manager
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Grande Prairie, Canada The Home Depot Canada Full timeWith a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview:Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all...
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Grande Prairie, Canada Home Depot of Canada Inc. Full timeWith a career at The Home Depot, you can be yourself and also be part of something bigger. Position Overview: Customer Experience Managers (CXM) are members of the store leadership and management team, overseeing execution of store standards across the entire store, including customer service, department readiness, and operational processes. CXMs manage all...
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