Customer Service and Administrative Support Specialist

1 week ago


Fort Simpson, Canada Government of Northwest Territories Full time

The Government of Northwest Territories seeks a highly skilled and detail-oriented Customer Service and Administrative Support Specialist to join our team. This exciting opportunity offers a chance to make a meaningful impact in the lives of our clients while working in a fast-paced administrative environment.

About the Role

In this role, you will be the first point of contact for clients visiting the Centre, providing exceptional customer service and support with their queries and concerns. Your strong communication skills and ability to navigate potentially confrontational situations will enable you to effectively resolve issues and direct clients to relevant resources. Additionally, you will assist with administrative and finance functions, including data entry, record-keeping, and report writing.

Required Skills and Qualifications
  • A Certificate in Social Sciences or Business Administration, or equivalent education and experience;
  • At least one year of experience in a customer service or administrative environment;
  • Exceptional communication and interpersonal skills, with the ability to build rapport with diverse groups of people;
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines;
  • Proficiency in Microsoft Office Suite and other Windows-based programs, with the ability to learn new systems quickly;
  • Ability to maintain confidentiality and handle sensitive information discreetly.
Benefits

This position offers a competitive salary range of $74,198 - $88,608 per year, plus an annual Northern Allowance of $12,839. In addition, you will enjoy a comprehensive benefits package, including health, dental, and vision insurance, as well as access to training and professional development opportunities.

Others

Please note that eligibility lists may be created from this competition to fill future term and indeterminate positions. Equivalent combinations of education and experience will be considered. A valid Class 5 Driver's License is a mandatory requirement for this position.



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