IT Operations, Senior Strategic Specialist
2 weeks ago
About the Role
We are seeking a highly skilled IT Operations, Senior Strategic Specialist to join our team at Interac Corp. This is an exciting opportunity for an experienced professional to leverage their technical expertise and excellent communication skills to drive successful project implementation and enhance customer experience.
Key Responsibilities:
- Define and enforce Enterprise Operational Readiness requirements, facilitate and review project artifacts, and ensure adherence to established standards throughout the Operational Readiness process.
- Effectively communicate with stakeholders, manage risks, provide training, evaluate tools, design workflows for operating models, and support continual improvement initiatives.
- Leverage your technical experience and excellent communication skills to ensure successful project implementation and enhanced customer experience.
- Independently define and ensure adherence to Enterprise Operational Readiness requirements based on project implementation scope throughout the Operational Readiness process.
- Foster close relationships with project team stakeholders, control function stakeholders, and technical teams, ensuring effective communication and understanding of roles and responsibilities.
- Ensure that project implementation stakeholders clearly define and understand roles and responsibilities by mapping them to other relevant processes such as IT Infrastructure Library (ITIL) Change & Incident Management through regular collaboration and training.
- Identify all residual risks and communicate them for acknowledgement by appropriate management personnel for mitigation.
- Improve customer experience by delivering communications and training sessions to project teams and other stakeholders comprising small to large groups regularly to facilitate their capability to execute the requirements for the Enterprise Operational Readiness phase of the project delivery framework.
About You
- Excellent Communication: You can articulate requirements to management and project stakeholders with strong verbal and written skills.
- Technical Experience: Minimum 5 years in enterprise IT service delivery operations; 3+ years with ITSM workflows (ServiceNow or equivalent).
- Technical Knowledge: Understanding computer architectures, cloud technologies (private, public, hybrid), and payment systems, including infrastructure, application operations, gateways, processing protocols, and compliance requirements.
- Project Management: Ability to manage multiple assignments independently, prioritize effectively, and meet strict deadlines.
- Candidate Profile: Postsecondary education or equivalent industry experience; ITIL Foundation and Scrum certification is an asset
- Compensation: $120,000 - $150,000 per year, depending on experience.
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