Technical Support Specialist
4 hours ago
U V CONN INC. is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to users experiencing difficulties with computer systems, software, and hardware.
Key Responsibilities:- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Provide advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Supervise other technical support workers in this group.
- Provide business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Provide customer service.
- 1 year to less than 2 years of experience in a technical support role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet tight deadlines.
- Knowledge of computer systems, software, and hardware.
- Ability to work independently and as part of a team.
U V CONN INC. offers a dynamic and supportive work environment. As a Technical Support Specialist, you will have the opportunity to work with a team of experienced professionals and contribute to the success of our organization.
What We Offer:- Parking available.
- 37.5 hours per week.
- Permanent employment.
- English as the primary language of work.
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