Customer Service Champion

2 weeks ago


Kelowna, British Columbia, Canada EightSix Network Full time
Job Summary

This role is ideal for those who love interacting with the public and providing next-level support to our many guests who enjoy playing the slot machines.

About the Role
  • You will observe slot players and machines in specific areas, offering instruction and answering questions on various games and machines to ensure our guests have a memorable experience at Gateway.
  • As a Slot Attendant, you provide vital front-line customer support that includes assisting with awareness of and excitement for on-going and up-coming Casino promotions.
Your Responsibilities
  1. Manage slot machine reservations and promote casino initiatives.
  2. Work in compliance with internal controls, company policies and procedures and/or provincial lottery/gaming policies and procedures.
  3. Manage a cash float, verifies and provides jackpot payouts and monetary change to guests.
  4. Report any violations and escalate to the appropriate level as necessary.
  5. Replenishes and maintains slot machines, monitors machine stack lights to ensure prompt service.
  6. Aquire and maintain a knowledge of all slot operation policies and procedures.
What We Offer
  • Employee benefits such as medical and dental.
  • Retirement savings plan.
  • Exciting, supportive and fun work environment.
  • Family and friends discounts on travel, tech, food, beverage, and fitness.
  • Development and training opportunities.
Requirements
  • Experience handling cash and working with the public.
  • Superior customer service skills and ability to work in a fast-paced environment.
  • Basic knowledge of slot machine functions is an asset.
  • Able to stand for long periods of time and pull, lift, and carry objects weighted similar to a full box of paper.
  • Serving It Right (BC)/Proserve (Alberta) certificate/Smart Serve (Ontario).
  • The ability to obtain registration with either the BCLC, AGLC or AGCO (based on province).
  • DealUs In (Phase 1) and Reel Facts VLT training within 30 days of start (Alberta).
Why Work with Us?

Gateway Casinos & Entertainment Limited is one of the largest and most diversified gaming and entertainment companies in Canada. Across its 27 gaming properties in British Columbia, Ontario and Edmonton, Alberta, Gateway currently employs approximately 8,000 people and boasts approximately table games, slots, restaurants and bars and hotel rooms. Our employees thrive with ongoing training and leadership programs while working in a dynamic and fun environment.

Estimated Salary: $17.40 per hour

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