B2B Business Development Associate

1 week ago

Metro Vancouver Regional District, Canada VSSL Full time

About Us:

VSSL is a leading outdoor coffee gear company that aims to redefine the way people experience coffee on the road and in the wilderness. We strive to deliver exceptional quality and innovation while setting new standards in our industry.

The Opportunity:

We are seeking an experienced B2B Customer Support Specialist to join our team as a brand ambassador, responsible for driving success with our critical client relationships. This role will be the primary contact for order book management, day-to-day support, and exceeding service level expectations. The successful candidate will collaborate closely with Sales Management to execute b2b digital marketing strategies and close warm leads. As the front line of our wholesale business, you will overdrive on service and stoke our partners by bringing the VSSL culture to life for all customers.

Key Responsibilities:

  • You will demonstrate a customer-first mindset, addressing inquiries proactively and effectively while meeting a 24-hour first response SLA.
  • Manage customer inquiries through Zendesk via phone and email, focusing on thoughtfulness, proactiveness, and efficiency.
  • Process and manage sales orders, ensuring same-day processing.
  • Input and manage special market orders (customization, seeding, Amazon FBA).
  • Responsible for preparing weekly B2B-focused marketing emails through Faire and Klayvio.
  • Assist with closing warm leads in collaboration with Sales Management through CRM sequence follow-through and individual account support.
  • Responsible for sending ATS weekly to B2B Partners.
  • Assist in maintaining internal Sales Platforms (B2B Platform, B2B Asset Hub) and external partner platforms (dropship platforms).
  • Own the FAIRE platform, updating seasonally and ensuring alignment with brand standards.
  • Partner in developing processes and workflows to ensure clarity and efficiency for Sales Ops stakeholders.
  • Provide consistent feedback loops to stakeholders on projects and developments.
  • Contribute to reporting for the field sales team along with Sales Management.
  • Lead and participate in special projects as needed.
  • Represent VSSL at trade and consumer events as required.

Who We Are Looking For:

  • A positive and professional individual with a focus on solving problems and making a difference for every customer, every time.
  • Someone who understands their role's impact on business targets and leverages it to grow B2B relationships.
  • A highly collaborative, low-ego approach in working with colleagues, leveraging high emotional intelligence (self-awareness, self-management, and relationship management) to achieve positive results.
  • An excellent communicator who can explain things clearly, concisely, and easily understood.
  • An empathetic person who takes the time to understand customer challenges and objectives to provide real solutions benefiting both the company and the customer.
  • Strong organizational skills and attention to detail are essential.
  • Coffee enthusiasts who appreciate and enjoy every aspect of coffee.

Requirements:

  • Bachelor's degree or equivalent combination of experience and education.
  • 4+ years of customer service experience, with B2B-focused experience preferred.
  • Basic mathematics and financial knowledge.
  • Strong computer skills with experience working in an ERP, Zendesk, Asana, and various software packages.
  • Intermediate MS Office Suite skills, able to build pivot tables and run lookups in Excel.
  • Excellent written and verbal communication skills.
  • Excellent organizational skills and attention to detail.
  • Ability to learn quickly and creatively solve new problems.

Salary: $50,000 + Benefits

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