National Property Claims Examiner
2 weeks ago
We are seeking highly skilled and experienced National Property Claims Adjusters to join our Customer Response - Property team. As a key member of our team, you will be responsible for investigating and negotiating property claims in accordance with Aviva's claim procedures and guidelines.
Job DescriptionKey Responsibilities:
- Support our claims customer demand through a call-center environment
- Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.
- Responsible for confirming coverage and compiling FNOL information for incoming claims.
- Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
- Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.
- Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
- Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
- Recognize questionable claims, subrogation and risk opportunities.
- Review case law to determine liability.
- Meet Property team performance expectations that are set individually and contribute to team success.
Essential Skills and Qualifications:
- 1-3 years claims insurance experience or insurance call center or customer service experience in any industry
- Able to work in a fast-paced environment to support customer demand
- Strong customer service background
- Excellent computer skills and organizational skills
- Excellent oral and written communication skills
- Bilingualism in English and French (is not a must but a big asset)
- Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)
- Licenses for claims adjusting in any provinces (not a requirement but a big asset)
What You'll Get:
- Competitive rewards package including base compensation ($70,000 - $90,000 per year), eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
- Exceptional Career Development opportunities.
- We'll support your professional development education.
- Hybrid work arrangement.
Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities.
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