National Property Claims Examiner

2 weeks ago


Oakville, Ontario, Canada Aviva Full time
Aviva Canada: Exciting Opportunity for National Property Claims Adjusters

We are seeking highly skilled and experienced National Property Claims Adjusters to join our Customer Response - Property team. As a key member of our team, you will be responsible for investigating and negotiating property claims in accordance with Aviva's claim procedures and guidelines.

Job Description

Key Responsibilities:

  • Support our claims customer demand through a call-center environment
  • Investigate and negotiate property claims in accordance with Aviva's claim procedures and guidelines.
  • Responsible for confirming coverage and compiling FNOL information for incoming claims.
  • Responsible for data accuracy and the issuance of payments to vendors, insureds and experts.
  • Review and compile facts, policy, and technical reports, analyze estimates, value of claim and negotiate/settle claim accordingly.
  • Effectively advise and counsel customers on claim status, provide prompt and exemplary customer service and while keeping related parties informed of the claims status.
  • Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss and reservation of rights letters etc...
  • Recognize questionable claims, subrogation and risk opportunities.
  • Review case law to determine liability.
  • Meet Property team performance expectations that are set individually and contribute to team success.
Requirements

Essential Skills and Qualifications:

  • 1-3 years claims insurance experience or insurance call center or customer service experience in any industry
  • Able to work in a fast-paced environment to support customer demand
  • Strong customer service background
  • Excellent computer skills and organizational skills
  • Excellent oral and written communication skills
  • Bilingualism in English and French (is not a must but a big asset)
  • Knowledge of Cantonese, Mandarin, Korean & Punjabi (not a requirement but a big asset)
  • Licenses for claims adjusting in any provinces (not a requirement but a big asset)
Benefits

What You'll Get:

  • Competitive rewards package including base compensation ($70,000 - $90,000 per year), eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
  • Exceptional Career Development opportunities.
  • We'll support your professional development education.
  • Hybrid work arrangement.
Additional Information

Must be able to work rotating shifts during the hours of 7:00 AM to 8:00 PM Monday to Friday, and have flexibility to work some Saturdays only if needed. Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities.



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