Revenue Performance and Quality Assurance Specialist

3 hours ago

Ottawa, Ontario, Canada City of Ottawa Full time

Job Summary

The City of Ottawa is seeking a highly skilled Revenue Performance and Quality Assurance Analyst to join our team. As a key member of our Revenue Service, you will play a critical role in ensuring that all revenue functions are undertaken with a strategic corporate outlook, reflecting industry best practices and complying with statutory regulations.

Key Responsibilities

  • Conduct in-depth analyses of complex data to identify problems and opportunities for improvement
  • Support quality assurance programs for customer service, collections, assessment, and billing sections
  • Maintain and evaluate quality assurance programs and performance metrics
  • Participate in complex customer service, collection, assessment, and billing-related matters and decision-making
  • Assist with communications, policy development, and documentation

Requirements

  • Completion of a 4-year university degree in Business Administration, Commerce, Finance, or a related field
  • Minimum of 4 years of experience in municipal finance, with direct experience in customer service or collections
  • Completion of the Municipal Tax Administration Program (MTAP) from OMTRA

Language Requirements

Candidates must meet the language requirement for the position upon hire, with proficiency in both English and French.

What We Offer

  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

How to Apply

Applicants are encouraged to submit their resume and cover letter by the closing date. We thank all applicants for their interest; however, only those selected for an interview will be contacted.

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