Bilingual Customer Service Representative

2 days ago

Montreal, Quebec, Canada Grainger Businesses Full time

Unlock Your Potential as a Customer Service Representative

We're seeking a highly skilled and customer-focused individual to join our team as a Bilingual Customer Service Representative. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a timely and professional manner.

About the Role

This is a full-time position that requires a strong desire to help customers and provide friendly, knowledgeable, and effortless experiences. You will be working in a fast-paced environment, using your critical thinking skills to resolve customer concerns and navigate complex issues.

Responsibilities

  • Build and strengthen customer relationships by responding to a high volume of inbound phone calls and emails.
  • Demonstrate professional and technical oral and written communication skills, including reading comprehension.
  • Navigate customers' challenges by using all resources for account selection, product identification, order placement, and order management.
  • Use critical thinking skills to resolve customer concerns, such as product search, pricing and invoicing discrepancies, apply credit, and facilitate returns.
  • Manage and mitigate risk by taking appropriate actions.
  • Collaborate daily in a positive, team-based environment that's committed to doing business with ethics and integrity.

Requirements

  • High School diploma or equivalent.
  • 1+ years of customer service experience, with inbound customer service center experience preferred.
  • Strong desire and willingness to help customers by providing friendly, knowledgeable, and effortless experiences.
  • Proven proficiency in computer technology, including operating and navigating multiple PC-based programs (Microsoft Office, Salesforce) and use of dual monitors.
  • Experience with high touch, hands-on, personalized service with customers in a fast-paced environment.
  • Ability to commute to our facility.
  • Comfortable sitting up to 8 hours a day.
  • A secure workspace that is free from distractions dedicated to job activity (Required for work from home/hybrid).
  • Stable internet with ability to provide proof of internet speeds greater than 5 megabits per second upload, 15 megabits per second download, and ping less than 80 milliseconds (Required for work from home/hybrid).

Our Benefits

We offer a comprehensive benefits package that includes medical, dental, vision, and prescription drug coverage, paid time off, life insurance, employee family assistance program, registered retirement savings plan, and defined contribution pension plan.

Why Grainger Businesses?

We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact. We're committed to doing business with ethics and integrity, and we're looking for like-minded individuals to join our team.

Equal Opportunity Employer

Grainger Businesses is an equal opportunity workplace and welcomes applications from diverse candidates. We're committed to creating an inclusive environment where everyone can thrive.

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