Multilingual Customer Support Specialist

1 week ago


Gatineau, Quebec, Canada Kruger Products Full time

At Kruger Products, we're passionate about delivering exceptional customer experiences and driving business success. As a key member of our team, you'll play a vital role in building strong relationships with our customers and ensuring their needs are met with precision and care.

About the Role

We're seeking a highly skilled and experienced Customer Performance Representative to join our team in Gatineau, Quebec. This is a full-time, hybrid position that requires excellent communication skills in both French and English, as well as a deep understanding of customer service principles and practices.

In this role, you'll be responsible for responding to customer inquiries via email and phone, analyzing orders for accuracy, and collaborating with our sales and distribution teams to ensure timely and accurate order fulfillment. You'll also work closely with our carrier partners to review delivery status and resolve any issues that may arise.

To succeed in this role, you'll need to possess:

  • Excellent written and verbal communication skills in French and English
  • A customer-centric approach and a passion for delivering exceptional service
  • The ability to multitask in a fast-paced environment and prioritize tasks effectively
  • Critical thinking skills and a solutions-focused mindset
  • Proficiency in Microsoft Office Suite and other relevant software tools

As a valued member of our team, you can expect:

  • A competitive salary range: $65,000 - $85,000 per year
  • A comprehensive benefits package, including health, dental, and vision coverage
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment

If you're a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to us today.



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