Strategic Business Systems Manager
1 week ago
The Vancouver Airport Authority is seeking a highly skilled Strategic Business Systems Manager to join their Finance Department on a permanent, full-time basis.
This exciting opportunity will be responsible for overseeing the business and technology aspects of core enterprise systems, ensuring seamless day-to-day management, incident resolution, change management, vendor management, relationship management, and business unit support.
Key Responsibilities Include:- Managing technology systems, including incident review and resolution, change management, vendor management, relationship management, and business unit support.
- Developing detailed process maps, workflows, scope definitions, and business requirements using business tools, analyzing system usage to recommend configuration and practical changes.
- Eliciting user, system, and operational requirements, developing process maps/flows and process descriptions, requirements workshops, scope definition, feature definition, use case development, and business analysis.
- Collaborating with the business to identify long-term requirements and priorities, evaluating future technology trends, and developing business systems strategies, plans, and architecture.
- Configuring, testing, and troubleshooting vendor-packaged solutions and integrations to ensure system functionality.
- Managing system implementations, ensuring alignment with business needs and technical requirements.
- Managing vendor relations for software and consulting services, drafting and reviewing contracts, preparing IT specifications for RFPs, overseeing software licenses and compliance, ensuring timely upgrades, and handling vendor performance, deliverables, and issue escalation.
- Providing multi-channel support for applications, responding to queries, resolving issues through root cause analysis, coordinating with business units and vendors for software updates and patches, monitoring system performance, and maintaining records of service requests and resolutions.
- Creating and presenting business cases, including cost/benefit analyses, to support decision-making.
The estimated annual salary for this position is $120,000-$150,000, depending on experience and qualifications.
About UsThe Vancouver Airport Authority is a dynamic organization that prioritizes innovation, customer satisfaction, and employee well-being. We offer a comprehensive benefits package, generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities.
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