Help Desk Technician

2 weeks ago


Brampton, Ontario, Canada Canada Inc. Full time
About the Role

We are seeking a skilled Help Desk Technician to join our team at Canada Inc. The successful candidate will provide exceptional technical support to our customers, ensuring prompt and efficient resolution of their queries and issues.

Job Summary

This is a full-time permanent position working 30 hours per week with a competitive estimated salary of $60,000 - $80,000 per annum. The ideal candidate will have excellent communication skills, both written and verbal, as well as strong analytical and problem-solving abilities.

Key Responsibilities
  • Provide Technical Support: Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Document and Maintain Knowledge Base: Document resolutions and maintain a comprehensive knowledge base for future reference.
  • Collaborate with Colleagues: Work closely with other technical support teams to ensure seamless service delivery.
Required Skills and Qualifications
  • Education: College or equivalent non-university certificate or diploma from a program of 1-2 years.
  • Experience: 1-2 years of experience in a similar role or related field.
  • Computer and Technology Knowledge: Proficiency in MS Office, MS Windows, and Internet technologies.
Benefits
  • Competitive Salary: Estimated salary range of $60,000 - $80,000 per annum.
  • Opportunities for Growth: Potential for career advancement and professional development.
  • Flexible Working Hours: 30 hours per week, allowing for a healthy work-life balance.


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