ILSC Student Services Coordinator

2 days ago


Vancouver, British Columbia, Canada ILSC Education Group Full time
Job Title: Student Services Coordinator

ILSC Education Group is seeking a highly organized and detail-oriented Student Services Coordinator to join our team. As a key member of our student services team, you will provide administrative support to current and future students, ensuring a seamless and successful experience.

Key Responsibilities:
  • Manage ILSC and Greystone College administrative email accounts
  • Provide front desk student/customer support
  • Ensure excellent customer service
  • Sorts through mail and packages received
  • Receive and tracks payments
  • Responsible for working with internal and external teams to oversee facility maintenance
  • Complete a broad range of database related tasks
  • Manage and update all require student documents for ILSC and Greystone College, including but not limited to: school contracts, student intake reports, immigration documents
  • Support with graduation including the preparation of graduation reports, coordination of the graduation event, and creation/distribution of diplomas and transcripts
  • Assist with student events and participate in public speaking when necessary
  • Maintain compliance related to admin, such as contracts, school policies, procedures, enrollment documentation, academic files, etc.
  • Follow up with students on Study Permits and Work Permits
  • Collaborate with Admissions team regarding pre-arrival students
  • Support the accounting and finance team by scanning invoices, collecting payments, and coordinating required documents/procedures related to tax season
  • Assist School Director and other managers with assigned tasks and projects
  • Other administration duties/tasks as required
Student Advising:
  • Provide advising assistance to students on their study plans, and extending to ILSC, GSC or partner programs
  • Assist current students with any questions or concerns about non-academic matters
  • Assist with enrolling students into new programs or extending programs for current students
  • Liaise with agent partners about student matters
Requirements:
  • Bilingual fluency in English & Korean. Fluency in other languages an asset.
  • Strong communication skills
  • Ability to multitask with strong attention to detail
  • Proven previous experience of working effectively in a fast-paced environment
  • Excellent organizational and computer skills
  • Proactive with strong problem-solving and critical-thinking skills
  • Ability to maintain calm composure in a high-stress and high-volume setting
  • Collaborative and adaptable
  • A self--starter who works well individually and in groups
Education and Experience:
  • Post-secondary education preferred
  • Experience in student services/administration, preferably in an international environment Experience with student events and public speaking Sensitivity to numbers an asset Experience with social media an asset

ILSC Education Group is an equal opportunity employer and welcomes applications from diverse candidates. If you need assistance or an accommodation due to a disability, please contact HR.



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