Observability Specialist

4 weeks ago

Toronto, Ontario, Canada TSX Inc. Full time

TSX Inc.

The TSX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we're connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Our Technology Services Division

Our Technology Services Division is responsible for empowering internal TMX business lines for their technology needs, operations, and digital innovation. We focus on building technology capabilities, enabling our clients with the best technology solutions, and providing effective technology financial and resource management processes. The cost-effective operation is a key attribute of our execution. We are responsible for delivery of all technology initiatives and services across TSX Inc.

Role Summary

As an Observability Engineer, you will play a crucial role in maintaining and improving the operational health of our applications and infrastructure. You will be responsible for setting up, configuring, and maintaining our monitoring and observability stack to ensure optimal system performance and reliability. You will be applying GitOps/DevOps principles to manage the platform and help drive functionality and adoption through continuous improvement, simplification, and automation. You will work within a team of fellow observability and Systems engineers to make TSX Inc. reliability best of breed.

Key Responsibilities

  • Develop and maintain robust monitoring solutions using Splunk, Splunk Observability, Grafana, AWS CloudWatch, and Prometheus.
  • Implement, maintain, and consult on the observability and monitoring framework that supports the needs of multiple internal stakeholders.
  • Create and manage dashboards and visualizations to provide actionable insights into system health, performance, and operational efficiency.
  • Help manage the Event, Incident, and Operations Escalation Management Policies.
  • Grow and evangelize the capabilities of our observability tools and platforms.
  • Collaborate with development and operations teams to integrate observability tools into the development lifecycle for continuous improvement.
  • Translate business requirements into technical solutions applying best practices and standards that meet the strategic business goal.
  • Conduct performance analysis, diagnose issues, and provide solutions to enhance system reliability and scalability.
  • Document observability best practices and maintain configuration documentation.
  • Provide 2nd and 3rd level systems support.
  • Liaise with vendors and other IT personnel for problem resolution.

Requirements

  • Proven experience with key observability and monitoring tools such as Splunk, Splunk Observability, Otel, Grafana, AWS CloudWatch, and Prometheus.
  • Strong understanding of cloud environments, preferably AWS, including deployment, management, and operations.
  • Proficient in creating and managing monitoring dashboards and setting up alerts to monitor all phases of the environment.
  • Solid background in scripting and automation using languages such as Python, Bash, or similar.
  • Excellent problem-solving skills, with the ability to handle complex troubleshooting and make critical system-related decisions.
  • Familiarity with configuration languages such as Ansible, and Terraform.
  • Linux Operating System knowledge (RedHat Linux preferred).
  • Experience with Source Control Systems and familiar with basic branching and merging strategies. (Git, GitLab, Github, Bitbucket).
  • Strong communication skills, capable of effectively articulating technical challenges and solutions to stakeholders.

Preferred Qualifications

  • Bachelor's degree in Computer Science, Engineering, or a related technical field.
  • 5+ years of experience in systems engineering/administration, platform/cloud/devops engineering, or a related field.
  • Relevant certifications in Splunk, AWS, or similar technologies.
  • Experience with additional observability and monitoring tools is a plus.

About TSX Inc.

TSX Inc. is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it. We are a global team, and we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

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