Customer Service Representative
1 week ago
We are a locally owned company founded over 20 years ago, dedicated to delivering exceptional experiences to the North American market. Our Canadian products have gained popularity, and we're seeking a dynamic onsite Customer Support Specialist to join our growing team.
Job SummaryThis role is ideal for a customer-focused individual who thrives in a team environment, providing high-level professional customer service. The successful candidate will be responsible for resolving customer issues, managing communication, and ensuring timely order fulfillment.
Key Responsibilities:- Respond to customer calls in a friendly and resourceful approach
- Troubleshoot customer issues and provide resolutions
- Respond to customer emails and chats in a professional manner
- Accurately record and track communication and details of problems
- Enter customer purchase orders with detail and precision in a timely manner
- Print orders and assemble any required labels and installation guides to provide the warehouse for shipping
- Track orders and manage communication on delayed items with customers
- Manage returns and credits back to customers
- Support the sales teams in various ways including being responsible for reports, order tracking, sales notes and follow up to quotes
- Manage online dealer portals (updating tracking info, inventory etc.)
- Generate invoices
- Manage office supplies
- Minimum 3 years experience in a professional customer support role
- Candidates who are bilingual in French are considered an asset
- Conflict resolution experience
- Must have reliable transportation
- Personal DIY experience and asset
- Highly organized
- Customer service mindset
- Highly fluent in English both speaking and written
The discussed salary range is $55,000 - $60,000 depending on experience. We offer a comprehensive benefits package, full training, and 3 weeks vacation.
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