Technical Support Specialist
4 weeks ago
Job Description: We are seeking a skilled User Support Technician to join our team at 24/7 Quality Home & Health Care Services Ltd. As a key member of our technical support team, you will provide exceptional customer service and technical assistance to our clients, ensuring they receive the help they need to resolve their technical issues.
Key Responsibilities:
- Provide timely and effective technical support to clients via phone, email, or in-person
- Collaborate with colleagues to resolve complex technical issues and improve overall client experience
- Develop and maintain technical knowledge through ongoing training and professional development
- Contribute to the development and maintenance of technical documentation and knowledge base
Requirements:
- Certificate or diploma in Computer Science, Information Technology, or related field
- 1-2 years of experience in technical support or related field
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
Working Conditions:
- Fast-paced environment with frequent deadlines
- Ability to work independently and as part of a team
- Regular working hours with occasional overtime
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