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Retail Catering Operations Manager
1 month ago
The Lead, Retail Catering & Marketing Services is a key role within Fraser Health, responsible for overseeing and leading the organization's retail catering operations across all sites. This position requires a strong leader who can plan, coordinate, monitor, implement, and evaluate all aspects of retail catering operations, ensuring they meet the needs of the organization and its clients.
Key Responsibilities- Lead and oversee retail catering operations across Fraser Health sites, planning, coordinating, monitoring, implementing, and evaluating all aspects of catering operations outside of retail spaces.
- Work with Team Leads to ensure there are enough staff resources to support catering requests, provide work direction to food services staff at sites during functions, and manage food preparation while ensuring that food preparation standards are adhered to.
- Develop and maintain online ordering platforms to ensure updated menus and offerings are available to users, and make recommendations to food service leaders on what menus and offerings should be available to meet customer needs.
- Coordinate marketing of food and beverage products, vendor partnerships, special events through market research, integration and coordination of digital and print advertising at sites, web design, social media channels, content and email marketing, to staff and customers, sponsorships and events.
- Conduct market research through surveys and menu item analysis to identify potential marketing opportunities by determining current and future trends in the retail food market, including food offerings, pricing, and customer satisfaction.
- Provide regular and ongoing feedback to the management team to inform decisions related to retail food service strategies, systems, and programs.
- Contribute to the creation of print and digital media, including media boards, posters, banners, and email blasts, and collaborate with Fraser Health Communications to ensure marketing materials meet FH standards and branding.
- Forecast and recommend long and short-term fiscal planning, including resource allocations for existing and new programs, in consultation with the Director.
- Manage and monitor budget for supplies, staffing, and equipment related to catering and marketing initiatives.
- Provide leadership and input for operational practice by seeking out and identifying best practice in service delivery and ensuring that procedures and policies developed by the organization reflect standardization and best practice.
- Work collaboratively with the Lead, Culinary Food Services, and liaise with internal key partners and participate on committees to identify retail catering/marketing food services requirements and plan effective services and programs to meet the needs of Fraser Health and ensure alignment with the FH strategic plan.
- Perform duties in accordance with all sanitation and safety requirements, including HACCP and WHMIS, in compliance with federal, provincial, and local food safe regulations.
Diploma in Marketing, Hospitality, or a related discipline, plus a minimum five years' recent related experience in a retail food operations role, or an equivalent combination of education, training, and experience. Current Food Safe Certificate 1 & 2.
Competencies: Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring, and Courageous, and creates the conditions for people to succeed. Professional/Technical Capabilities: Proven ability to build a shared sense of purpose with clear priorities and expectations, invests in team growth and development, and makes an honest effort to see, hear, and value all perspectives. Takes smart risks to find new solutions and has the ability to make tough decisions when needed for meaningful impact. Leadership ability and highly developed interpersonal, communication, and time management skills. Commitment to client-focused services and teamwork. Ability to develop and nurture an environment where quality improvement principles are embraced and used on a continuous basis. Ability to utilize related equipment, such as various word processing and spreadsheet applications, including all MS Office applications. Physical ability to perform the duties of the position.
