Customer Support Representative

2 weeks ago

Oakville, Ontario, Canada Coloplast AS Full time

About the Role

We are seeking a highly skilled and motivated Sales and Customer Service Specialist to join our team at Coloplast A/S. As a key member of our organization, you will play a critical role in providing exceptional customer service and support to our clients.

Key Responsibilities

  • Develop and manage sales leads through the sales cycle, identifying opportunities to upsell and cross-sell our products and services.
  • Proactively contact customers to sell new products and services, and to provide technical support and problem resolution.
  • Work closely with our sales team to develop and implement Direct to Consumer (DTC) marketing plans, and to coordinate patient meetings and courses.
  • Provide timely and accurate delivery of products and services, with a focus on customer satisfaction and quality service.
  • Maintain accurate records and reports, and provide regular updates to management on sales performance and customer satisfaction.

Requirements

  • High school diploma or general equivalency diploma (GED).
  • 2 years of sales experience, including account management, cold calling, and lead generation.
  • Exceptional customer focus and ability to work under pressure, with a strong ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.

Preferred Qualifications

  • Advanced degree in a related field.
  • Fluently bilingual in English and French.
  • 2 or more years of background in inside sales or customer service.
  • Demonstrated proficiency in phone skills, with a professional attitude and clear, intelligible communication.
  • Possess effective interpersonal and communication skills.
  • Medical Device/clinical experience preferred.
  • Licenses/Certifications: PC literate, knowledge of Microsoft Office Programs highly preferred.

About Coloplast A/S

Coloplast A/S is a global leader in the development and manufacture of medical devices and products. We are passionate about improving the lives of people living with a neck stoma, and we achieve this by providing personalized care and innovative solutions through our brands Provox, Provox LifeTM, and Tracoe.

We are committed to clinical research and education, and we work closely with healthcare professionals and patients to develop and deliver products and services that meet their needs.

We are a global organization with a presence in over 90 countries, and we are dedicated to making a positive impact on the lives of people around the world.

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