Business Systems Consultant

Job Description

At Sun Life, we're embarking on a Digital Enterprise transformation, and our Corporate team is evolving as we move through this journey. As a Business Systems Consultant in the Finance Data Processing platform, you'll play a vital role in driving alignment between our business operations and information technology strategies. You'll collaborate with stakeholders across the Finance department, providing expert guidance and insights to optimize business processes, analyze complex requirements, and ensure the successful implementation of innovative applications and systems.

Key Responsibilities

• Collaborate with stakeholders at all levels to elicit, define, and develop strategic deliverables for complex initiatives, leading and facilitating business requirements gathering sessions to ensure comprehensive understanding and alignment.
• Collaborate closely with your team to elicit, define, and prioritize requirements in Agile backlogs, ensuring alignment with business objectives and user needs.
• Engage in iterative and incremental development cycles, actively participating in Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives to ensure successful delivery and continuous improvement.
• Apply Agile principles and practices to support the bridge between business operations and IT, ensuring effective communication and alignment between stakeholders.
• Provide expert technical guidance within your domain to address and anticipate business implications resulting from organizational changes and technological advancements.
• Conduct in-depth analysis of business processes, systems, and data to identify opportunities for improvement, optimization, and innovation.
• Develop and present comprehensive recommendations and options to address and resolve complex business challenges, leveraging your expertise and industry best practices.
• Lead the identification and mitigation of risks, ensuring the creation and management of application risk assessments, and conducting risk-based testing activities.
• Collaborate with cross-functional teams to document business processes, contribute to user documentation, provide training, and support application rollout. Actively engage with users to ensure successful adoption and optimal utilization of new or enhanced applications.
• Partner with users, peers, external vendors, and leadership teams to plan, develop, implement, and support transformative applications and systems.
• Review high-level designs, test strategies, and test plans to ensure alignment with strategic objectives and overall requirements.
• Drive process improvements by collaborating with business partners, external vendors, coworkers, and leadership teams, leveraging your expertise and industry insights.
• Effectively triage business requests, gathering estimates for new work, and facilitating regular huddles to track, prioritize, and allocate resources efficiently.
• Identify critical gaps, documenting comprehensive proposals, and presenting effective strategies to manage complex interdependencies.
• Employ appropriate approaches, questioning techniques, and active listening to elicit information, clarify expectations, challenge assumptions, and recommend innovative alternatives to overcome challenges.
• Join an on-call rotation and be available outside regular work hours to collaborate with technical teams to respond to and resolve issues as they occur.

Requirements

• Experience in Agile ways of working and a strong drive to learn and adapt to emerging methodologies and practices.
• BS/BA degree or equivalent experience.
• 5+ years of progressive experience as a Business Analyst/Business Systems Analyst or similar roles, demonstrating increased responsibilities and leadership.
• Demonstrated experience in Agile methodologies, such as Scrum or Kanban, with a strong understanding of Agile principles, practices, and ceremonies.
• Ability to adapt quickly to changing requirements and priorities, leveraging Agile frameworks to pivot and deliver value iteratively.
• Experience working in cross-functional Agile teams, collaborating closely with developers, testers, and other stakeholders to drive successful project outcomes.
• Extensive knowledge of the financial services industry and data processing including a deep understanding of relevant business processes, systems, and capabilities.
• Proficiency in privacy, compliance, control, and security requirements within the financial sector.
• Passionate about client satisfaction, technology advancements, and the transformative impact of emerging/disruptive technologies.
• In-depth knowledge of systems integration management methodologies, processes, and techniques.
• Commitment to authenticity, bringing your genuine self to work each day and dedicating your energy to delivering exceptional results.
• Exceptional problem-solving skills, demonstrated by your ability to analyze complex challenges, identify root causes, and develop innovative solutions.
• Strong interpersonal and relationship-building skills, enabling effective collaboration and communication with technical and business stakeholders at all levels.
• Commitment to honest and transparent communication, fostering a culture of trust and openness.
• Entrepreneurial spirit and a willingness to take calculated risks, embrace failures as learning opportunities, and drive innovation within the organization.
• A delivery-oriented mindset, with a strong commitment to going the extra mile to ensure client satisfaction and project success.
• Openness to actively listen, collaborate with curiosity, and respect, and promote a diverse and inclusive work environment.

Nice to Have

• Technical skills - Strong knowledge of databases, data modeling, data warehousing, ETL processes, data integration, and data analysis tools. Familiarity with finance/accounting systems and applications.
• Analytical skills - Ability to analyze business processes, identify issues/inefficiencies, and recommend solutions. Skills in process mapping, data analysis, problem solving, and continuous improvement.
• Communication skills - Excellent written and verbal communication skills to liaise with various stakeholders like finance teams, IT, vendors etc. Ability to translate technical concepts to business users.
• Organizational skills - Strong planning, time management and multi-tasking skills to handle multiple concurrent tasks and meet deadlines. Ability to work independently as well as collaborate effectively in a team.
• Attention to detail - High level of accuracy and attention to detail when dealing with financial data and reporting. Ability to detect errors or anomalies.
• Domain knowledge - Understanding of finance/accounting concepts, terminology, and regulations. Knowledge of reporting requirements, compliance, and controls.
• Troubleshooting skills - Ability to diagnose and resolve data/system issues affecting finance operations. Experience with debugging and fixing data integration/processing problems.
• Customer service skills - Ability to provide support to internal customers (finance teams), understand their needs and ensure smooth operations.
• Possession of professional certifications, such as CCBA or CBAP, or actively working towards these designations.

What's in it for you?

• We're honored to be recognized as a 2024 Best Workplaces in Ontario by Great Place to Work Canada.
• Wellness programs that support the three pillars of your health – mental, physical, and financial.
• The opportunity to move along a variety of career paths with amazing networking potential.
• Flexible Benefits from the day you join to meet the needs of you and your family.