Patient Experience Specialist
4 days ago
We are seeking a highly skilled Patient Experience Specialist to join our growing team at HearCANADA, a leading provider of hearing care services in Canada.
Overview:
HearCANADA is part of WSAudiology group and offers a wide range of hearing care solutions to individuals across the country. Our teams share a passion for delivering exceptional client experiences through every step of their hearing journey.
About the Role:
This full-time opportunity is based in Belle River, Ontario (Lakeshore) clinic located on County Road 22/Renaud Line Road. As a key member of our team, you will be responsible for providing top-notch patient experience through various administrative tasks, including scheduling appointments, answering phone calls, and maintaining accurate records.
Key Responsibilities:
- Provide excellent customer service and ensure seamless communication with patients and colleagues
- Process payments, manage client files, and maintain a well-organized workspace
- Educate patients on hearing device payment plans, insurance direct-billing, trial periods, and basic product questions
- Participate in marketing initiatives, attend community events, and engage with healthcare providers to promote HearCANADA's services
- Assist clinical team members with equipment and sanitization as directed
Requirements:
To succeed in this role, you should have:
- At least 2 years of experience in a customer-facing or administrative capacity
- Experience working in a retail or sales-oriented environment is a plus
- Excellent communication and interpersonal skills, with an ability to establish strong relationships with colleagues and clients
- Proficiency in scheduling software and Microsoft Office
- A valid driver's license and access to a vehicle is preferred for local travel to events and marketing engagements
What We Offer:
In exchange for your hard work and dedication, we offer a competitive hourly rate of $21.00 - $24.00 per hour, depending on your experience. Additionally, you'll enjoy benefits such as quarterly bonuses, employer-paid health and dental insurance, RRSP program with matching contributions, education assistance, and ongoing mentorship opportunities.
Location:
This position is based in our Belle River, Ontario (Lakeshore) clinic, conveniently located on County Road 22/Renaud Line Road.
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