Lead Retail Operations Specialist
2 weeks ago
H&M Group is a leading global fashion company known for its commitment to quality, affordability, and sustainability. With a presence in over 74 markets worldwide, we offer a diverse range of fashion brands including H&M, COS, & Other Stories, Arket, and more.
Estimated Salary$62,500 - $82,000 per annum, depending on location and experience.
Job DescriptionRetail Operations RoleWe are seeking an experienced Retail Operations Specialist to join our team at H&M Group. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail stores, focusing on sales, customer service, and store maintenance.
Main Responsibilities:- Analyze and follow up on Sales & Profit KPIs for the department with Visual Merchandisers, securing that actions are taken to maximize selling.
- Work closely with the store management team to ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities.
- Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook.
- 1-2+ years of transferable experience welcome.
- Inclusive, positive, creative, and willing to learn on the job.
- Passionate for customer service and helping people find their style.
We offer a competitive salary package, plus a range of benefits, including:
- 25% Staff Discount.
- Medical, Pharmacy Vision and Dental Coverage.
- Employee Assistance Program.
- Vacation, Wellness, Holiday and Parental Pay.
- RRSP.
- Commuter Benefits, Health and Dependent Care FSA.
At H&M Group, we're committed to creating inclusive, diverse, and equitable workplaces throughout our organisation. We believe that having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world.
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