Lead Retail Operations Specialist

2 weeks ago


Toronto, Ontario, Canada H&M Group Full time
Company Overview

H&M Group is a leading global fashion company known for its commitment to quality, affordability, and sustainability. With a presence in over 74 markets worldwide, we offer a diverse range of fashion brands including H&M, COS, & Other Stories, Arket, and more.

Estimated Salary

$62,500 - $82,000 per annum, depending on location and experience.

Job DescriptionRetail Operations Role

We are seeking an experienced Retail Operations Specialist to join our team at H&M Group. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of our retail stores, focusing on sales, customer service, and store maintenance.

Main Responsibilities:
  • Analyze and follow up on Sales & Profit KPIs for the department with Visual Merchandisers, securing that actions are taken to maximize selling.
  • Work closely with the store management team to ensure store operations, H&M standards, and best practices are followed through proper scheduling to maximize conversion and enable commercial activities.
  • Plan and prioritize actions together with your team that have a clear impact on selling and ensure the implementation of the Commercial Handbook.
Required Skills and Qualifications
  • 1-2+ years of transferable experience welcome.
  • Inclusive, positive, creative, and willing to learn on the job.
  • Passionate for customer service and helping people find their style.
Benefits

We offer a competitive salary package, plus a range of benefits, including:

  • 25% Staff Discount.
  • Medical, Pharmacy Vision and Dental Coverage.
  • Employee Assistance Program.
  • Vacation, Wellness, Holiday and Parental Pay.
  • RRSP.
  • Commuter Benefits, Health and Dependent Care FSA.
Why Join Us?

At H&M Group, we're committed to creating inclusive, diverse, and equitable workplaces throughout our organisation. We believe that having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible, and on how we choose to relate to our colleagues and customers all over the world.


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