Strategic Director of Consumer Credit Management

1 week ago

Old Toronto, Canada Neo Financial Full time

About Neo Financial

At Neo Financial, we're redefining the financial experience for Canadians.

We're a rapidly expanding tech startup that's changing the way people manage their finances.

Our team is comprised of world-class creative minds and brilliant engineers who make Neo a workplace with passion and purpose.

  • Top-ranked mobile apps and credit cards in Canada
  • Canada's top-rated credit card
  • Team of 700+ people working together towards a common goal
  • 1M+ customers in just 3 years
  • 11K+ retail partners across the country

What We Do

We're building a more rewarding financial experience for all Canadians by providing innovative financial solutions that are easy to use and accessible to everyone.

We recruit, hire, and build our company culture around these attributes:

  • High performance
  • Collaboration
  • Adaptability
  • Innovation
  • Continuous learning

The Role

We're looking for a Strategic Director of Consumer Credit Management to work closely with our leadership team to continue building and scaling our business through its next phases of growth.

Your Responsibilities

  • Develop and oversee the strategy and execution of Neo's consumer credit risk functions to effectively enable sound strategies to manage risk and profitability.
  • Work closely with internal counterparties (Products, Tech, Growth, Finance) to ensure that policies and strategies are aligned with Neo's corporate goals.
  • Develop and oversee the creation of credit risk and lending models, tools, systems, and processes to enable effective and scalable decision-making throughout the company, providing critical risk information and insights to all relevant stakeholders.
  • Manage relationships with credit risk counterparts at Neo's third-party funders, cultivating trust and strong working relationships needed for Neo to achieve its growth objectives.
  • Grow Neo's capabilities in industry-leading risk management practices by staying up to date on emerging trends and technologies and adopting them where appropriate.
  • Work with the management team to develop and execute corporate strategy and business plans to ensure that the company attains its short and long-term growth objectives.
  • Provide a risk lens and thought leadership on strategic opportunities to grow and scale the business that balances Neo's growth objectives with its risk tolerance.
  • Manage all credit risk and loss mitigation strategies and operations for the company, ensuring effective end-to-end lifecycle management of our customers.
  • Lead the development and oversight of strategic initiatives that enhance credit risk management performance.
  • Manage and support cross-functional initiatives, including large-scale implementations, to ensure projects have adequate credit risk representation and leadership.
  • Evaluate, improve, and help build cross-company processes that are efficient and scalable; assist with crafting and realizing company policies and procedures that institutionalize proper controls.

Your Qualifications

  • A minimum of 7 years of extensive senior leadership experience in leading and developing consumer credit risk functions at a fast-growing organization, preferably within the tech space.
  • Extensive knowledge of and experience with consumer credit risk management and loss mitigation.
  • Commercial orientation with P&L understanding of Consumer lending products.
  • A business leader with strong experience building and scaling a risk team.
  • Experience overseeing complex projects through completion.
  • Entrepreneurial DNA - comfortable building a business from the ground up, making decisions in the face of ambiguity (but make data-driven decisions when possible) and dealing with major challenges along the way with poise.
  • Excellent EQ - managing relationships with a large external network of partners, as well as building and managing an internal team.

Salary Estimate

The estimated salary for this role is between $180,000 and $250,000 per year, depending on experience.

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