Customer Support Specialist
1 week ago
About the Role
The Customer Support Advisor - Integration is a key position at Logibec, responsible for delivering exceptional technical support to our clients. This role requires a strong understanding of integration technologies and a passion for problem-solving.
Key Responsibilities
- Provide first and second level customer service, handling service calls, documenting issues, and ensuring timely resolution.
- Offer on-call support outside regular business hours, working in a rotating schedule to ensure 24/7 coverage.
- Collaborate with the implementation team to identify and resolve common anomalies.
- Develop and implement solutions to recurring problems, ensuring seamless integration with Logibec's solutions.
- Ensure compliance with Logibec's administrative processes and policies, maintaining the highest standards of security, confidentiality, and access to information.
- Participate in the deployment of Logibec's solutions, providing remote or on-site support as needed.
- Perform interface testing with suppliers and customers, ensuring seamless integration.
- Perform other related tasks as assigned by the supervisor.
Requirements
- University degree or college diploma in a relevant field, with cumulative work experience considered equivalent.
- Excellent IT skills, with a focus on integration technologies.
- Results-driven and customer-focused, with strong interpersonal skills.
- Ability to work under pressure, handling multiple tasks simultaneously.
- Strong analytical and problem-solving skills, with a high degree of adaptability and enthusiasm.
- Bilingualism (fluent French) is required, as the role involves working with French and English documentation and communicating with suppliers and colleagues.
- Availability to work atypical hours, including evenings and weekends, as needed.
About Logibec
Logibec is a leading provider of software solutions to the healthcare industry, with over 450 employees across Canada. We offer a dynamic work environment, with opportunities for career growth and development. Our corporate values prioritize teamwork, excellence, and a commitment to making a difference for our clients.
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