Technical Consultant Specialist

7 days ago


Vancouver, British Columbia, Canada T-Net British Columbia Full time
Unlock Your Potential as an Implementation Specialist

At Global Relay, we're not just a technology company - we're a career-building organization that thrives on diversity, inclusion, and employee contributions. As an Implementation Specialist, you'll be a key player in our growing team, bringing your unique blend of technical savvy, excellent communication skills, and solid business acumen to the table.

Key Responsibilities:
  • Deliver seamless implementation and onboarding experiences for global customers onto our Compliance product suite
  • Navigate technical challenges and provide exceptional customer service
  • Contribute to the Implementation team's knowledge base and learning
  • Collaborate with Sales teams on pre-sales, POCs, and technical expertise
  • Submit and maintain ownership of issues with internal support, DevOps, and Product teams
Requirements:
  • 1-3 years of experience in SaaS implementation, configuration, and setup
  • General understanding of domains, networking principles, message flow, and email protocols
  • Excellent interpersonal and communication skills
  • Ability to work on multiple projects concurrently with high attention to detail
  • Microsoft 365 & Hosted Exchange, G Suite experience (particularly around journaling) is a strong asset
  • Experience with Salesforce CRM and Confluence is desirable
What We Offer:
  • Annual base salary range: $60,000 - $70,000 CAD
  • Corporate bonus, extended health benefits, and RRSP Matching
  • Enticing commission structure for applicable Sales roles
  • Equal-opportunity employer committed to diversity, equity, and inclusion
  • Flexible work arrangements and hybrid work model


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