Customer Experience Manager
6 days ago
Bilingual Source is looking for a highly skilled Bilingual Customer Service Supervisor to lead our customer service team.
About the RoleWe are seeking an experienced leader who can motivate, coach, and develop team members to deliver world-class customer service. As a Bilingual Customer Service Supervisor, you will be responsible for overseeing the daily operations of our call center, including hiring, training, and performance management of customer service associates.
Key Responsibilities:
- Team Leadership: Manage a high-performing team to ensure exceptional customer experiences.
- Customer Experience: Develop innovative programs to drive customer satisfaction and loyalty.
- Collaboration: Work closely with other supervisors and managers to drive synergy across departments.
- Performance Monitoring: Analyze service statistics and implement best practices to meet key performance indicators.
Requirements:
- Experience: Minimum 1-2 years in a supervisory role within a customer service call center or order management environment.
- Skills: Exceptional communication and problem-solving skills, advanced proficiency in Microsoft Office.
- Leadership: Ability to motivate, coach, and develop team members, fostering a customer-centric culture.
- Bilingual French/English: Proficiency in both languages is required to support diverse customer needs.
What We Offer:
- Competitive $60,000 - $80,000 per year salary.
- A comprehensive benefits package, including medical, dental, and vision insurance.
- A supportive work environment that values growth, development, and continuous learning.
Bilingual Source is an equal opportunities employer committed to diversity and inclusion. We welcome applications from qualified candidates who share our values.
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