Technical Infrastructure Expert

4 weeks ago

Brampton, Ontario, Canada Rogers Communications, Inc. Full time

We're proud to be a part of Rogers Communications, Inc., a leading Canadian technology company connecting Canadians with the people and things that matter most.

As a valued member of our team, you'll enjoy a competitive salary of $85,000 - $110,000 per year, plus a range of benefits including flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.

About the Role

This exciting opportunity is for an experienced Infrastructure Specialist to join our DOCSIS Engineering Operations team. Reporting to the Manager of DOCSIS Engineering Operations, this position requires a strong background in IP Networking and deep knowledge of DOCSIS standard.

Key Responsibilities
  • Provide expert level support for change control activities, including impact analysis, MOP reviews, implementation, and post-activity verifications.
  • Assist in timely identification, isolation, analysis, and resolution of network and service faults.
  • Create and maintain all related network and support documentation.
  • Collaborate with Engineering, Project management, vendors, various TACs, and other groups to ensure seamless introduction of new technology, platforms, and services into production.
  • Provide feedback to engineering teams regarding identified network design and performance problems.
Requirements
  • Minimum of 2 years of hands-on experience on DOCSIS platforms.
  • Minimum of 5 years of hands-on experience on IP networking, Cisco/Juniper routers, switches, and firewalls.
  • In-depth knowledge of DOCSIS standard is required.
  • Strong knowledge of Unix and Linux operating system.
  • Excellent technical troubleshooting, interpersonal, and verbal/written communication skills.
  • Self-motivated, high energy, flexible, and capable of working in a fast-paced environment with changing priorities.
What We Offer
  • Competitive salary and annual bonus.
  • Flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
  • Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
  • Paid time off for volunteering.
  • Company matching contributions to charities you support.
  • Rogers First: priority in applying to internal roles of interest.
  • Wellness Programs:
    • Homewood employee & family assistance program.
    • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions.
    • Low or no-cost fitness membership with access to virtual classes.

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