Hotel Front Desk Associate

3 days ago

Fredericton, New Brunswick, Canada SERENA PROPERTIES INC Full time
Job Summary

We are seeking a highly organized and detail-oriented Hotel Receptionist to join our team at Serena Properties Inc. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.

Key Responsibilities
  • Register arriving guests and assign rooms in a timely and efficient manner
  • Process group arrivals and departures, taking into account room availability and guest preferences
  • Manage room reservations, cancellations, and changes, ensuring accurate and up-to-date records
  • Provide guests with information on hotel facilities, services, and local attractions, enhancing their overall experience
  • Process guest departures, calculate charges, and receive payments in a professional and courteous manner
  • Balance cash and complete balance sheets, cash reports, and related forms with accuracy and attention to detail
  • Maintain an inventory of vacancies, reservations, and room assignments, ensuring seamless operations
  • Perform various clerical duties, including faxing, filing, and photocopying, as needed
  • Answer telephone calls and relay messages to guests and staff, providing excellent communication skills
  • Assist guests with special needs, ensuring their comfort and satisfaction
  • Contact guests to deliver requested wake-up calls, demonstrating a proactive approach
  • Provide exceptional customer service, addressing guest concerns and resolving issues promptly
Requirements
  • Secondary (high) school graduation certificate
  • Experience in a similar role is an asset
  • Ability to work in a fast-paced environment, standing for extended periods
  • Strong attention to detail, with a focus on accuracy and efficiency
  • Excellent communication and interpersonal skills, with a customer-centric approach
  • Ability to work under pressure, prioritizing tasks and managing multiple responsibilities
Working Conditions

This is a permanent, full-time position, working 40 hours per week. The ideal candidate will be fluent in English and possess a strong work ethic, with a commitment to delivering exceptional results.

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