Customer Service Representative in Dispute Resolution

4 weeks ago


Québec, Quebec, Canada EightSix Network Full time

Job Overview

As a customer service agent in dispute resolution, you will play a key role in preventing fraud and protecting our clients' financial interests. Your main mission will be to guide our clients through the dispute process, answering calls from customers who wish to dispute transactions on their account.

Key Responsibilities

  • Respond to calls from customers who want to dispute transactions on their account
  • Support clients with concerns related to disputed transactions
  • Analyze suspicious transactions and provide detailed assistance in the dispute process
  • Build a relationship of trust with customers, internal colleagues, and partners
  • Refer clients to your colleagues for specialized needs

Your Team

You will be part of a dynamic team of 22 colleagues in the area of fraud prevention and detection, reporting to the section director. Our team stands out for its curiosity and involvement in the accomplishment of our mission.

Training and Development

Your start consists of a day training course lasting about 4 weeks, followed by hands-on training on the lines, supported by expert colleagues, for about 2 weeks. Our training, based on learning in action, allows you to master your craft.

Requirements

  • Work Permit

Benefits

In addition to competitive compensation, you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family, including a health and wellness program, flexible group insurance, and a generous pension plan.

About Us

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments.



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