Bilingual Account Manager

1 month ago


Markham ON, Canada Genuine Comfort Full time
About Genuine Comfort

Genuine Comfort is a leading distributor of Air Conditioners (AC) and Packaged Terminal Air Conditioners (PTAC) across Canada & Mid-North USA. We are dedicated to delivering comfort consistently to hospitality, commercial, and multi-family markets.

Job Summary

We are seeking a Bilingual Account Manager in French and English to join our team. As the new Account Manager, you will play a key role in customer retention, customer acquisition, and ongoing service and sales support. You will manage a portfolio of accounts, organically grow and expand your book of business by developing and closing leads from current customers and preferred vendor partnerships.

Key Responsibilities
  • Diversify and grow an active book of business by connecting with stakeholders in existing accounts to uncover, pursue, develop, and close prospects.
  • Nurture relationships with existing repeat clients in our PTAC replacement market by proactively engaging, building relationships, and retaining clients.
  • Closing deals through proactive activity by making 30-50 proactive outreaches daily through phone, email, and LinkedIn to current customers and leads.
  • Provide customer support and issue resolution by serving as the primary point of contact for any issues or concerns raised, ensuring a swift resolution and maintaining customer satisfaction.
  • Regularly report on account status to senior management, providing insights and updates that inform decision-making.
Requirements
  • Experience in business development and B2B product sales.
  • Comfortable using a CRM and able to quickly learn new tools and products.
  • Fluent in English and French.
  • Outstanding professional written, verbal, and presentation skills.
  • Exceptional conflict management and negotiation abilities.
  • Self-motivated and able to make proactive or rapid decisions based on experience and knowledge.
What We Offer
  • Base salary of $60,000 with an OTE potential of up to $115,000, based on performance.
  • A supportive, flat-hierarchy environment where you can make a real impact and gain exposure across various business areas.
  • The opportunity to join a growing company with a vision to surpass 60,000 units sold annually by 2030.
How to Apply

If you have 70% of what we're looking for, express your interest by emailing isabelle-genuinecomfort@talentminded.ca.



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