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Technical Support Team Lead
1 month ago
We are seeking a skilled Technical Support Supervisor to join our team at MVM MEDIA GROUP. The successful candidate will be responsible for providing technical support to our users, responding to their queries and resolving any issues they may be experiencing.
Key Responsibilities- Provide technical support to users via phone, email, or in-person
- Respond to user queries and resolve any technical issues
- Collaborate with the IT team to resolve complex technical issues
- Develop and maintain technical documentation and user guides
- Participate in the design and implementation of new technical systems and processes
- College/CEGEP diploma or equivalent
- 1-2 years of experience in a technical support role
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
- Strong technical knowledge and skills
The ideal candidate will have a strong technical background, excellent communication skills, and the ability to work effectively in a team environment. If you are a motivated and detail-oriented individual who is passionate about providing excellent customer service, we encourage you to apply for this exciting opportunity.
