Technical IT Specialist

2 weeks ago


Toronto, Ontario, Canada Ontario Inc. Full time
Job Summary

We are seeking a skilled Technical IT Specialist to join our team at Ontario Inc. as a Network Support professional.

The successful candidate will have excellent technical skills, strong communication abilities and be able to provide top-notch support to our users.

About the Role
  • This is a full-time position with 32-40 hours of work per week.
  • The ideal candidate will have at least one year of experience in a related field.
  • Education: College or CEGEP diploma or non-university certificate from a program of 3 months to less than 1 year.
Key Responsibilities
  1. Provide access to computer networks.
  2. Report on the performance of computer systems and networks.
  3. Respond to users experiencing difficulties with computers.
  4. Consult user guides, technical manuals, and other documents to research and implement solutions.
  5. Offer advice and training to users in response to identified difficulties.
  6. Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  7. Collaborate with colleagues in the redesign of applications and software.
  8. Supervise junior technical support staff.
  9. Offer business systems, network, and Internet support to users in response to identified difficulties.
  10. Set up equipment for employee use, ensuring proper installation of cables, operating systems, or software.
  11. Perform Web-server backup and recovery operations.
  12. Promote customer satisfaction through exceptional service.
  13. Manage incidents efficiently.
What We Offer
  • A competitive salary range between $60,000-$80,000 per year based on experience.
  • A supportive and dynamic work environment.
  • Ongoing training and professional development opportunities.

Please note that this estimate may vary depending on the location of the position.



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