Technical IT Specialist
2 weeks ago
We are seeking a skilled Technical IT Specialist to join our team at Ontario Inc. as a Network Support professional.
The successful candidate will have excellent technical skills, strong communication abilities and be able to provide top-notch support to our users.
About the Role- This is a full-time position with 32-40 hours of work per week.
- The ideal candidate will have at least one year of experience in a related field.
- Education: College or CEGEP diploma or non-university certificate from a program of 3 months to less than 1 year.
- Provide access to computer networks.
- Report on the performance of computer systems and networks.
- Respond to users experiencing difficulties with computers.
- Consult user guides, technical manuals, and other documents to research and implement solutions.
- Offer advice and training to users in response to identified difficulties.
- Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
- Collaborate with colleagues in the redesign of applications and software.
- Supervise junior technical support staff.
- Offer business systems, network, and Internet support to users in response to identified difficulties.
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, or software.
- Perform Web-server backup and recovery operations.
- Promote customer satisfaction through exceptional service.
- Manage incidents efficiently.
- A competitive salary range between $60,000-$80,000 per year based on experience.
- A supportive and dynamic work environment.
- Ongoing training and professional development opportunities.
Please note that this estimate may vary depending on the location of the position.
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