Customer Service Professional for Telecommunications

1 week ago


Regional District of KitimatStikine, Canada CityWest Cable and Telephone Corp Full time $25

CityWest Cable and Telephone Corp is a leading employer in Northern BC, with a dynamic team that thrives on learning and growth. Our goal is to create a positive work environment in a rapidly evolving industry, exceeding expectations and delivering exceptional customer experiences. With a growing customer base and ongoing capital expansion projects, we are seeking a Permanent Part or Full-Time Customer Service Representative Tier I to join our expanding team.

Nature of Work:This role involves extensive interaction with the public, requiring an individual with excellent customer service skills, organizational ability, and initiative to handle the demands of this position. As a CSR 1, you will be responsible for handling customer service sales and/or inquiries through telephone inbound/outbound calling, email requests, and in-person interactions, accurate completion of work orders for installation, changes of service, and payments on accounts.

Key Responsibilities:

  • Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
  • Manage customer requests for products and/or services information, order status, order request, and supporting CityWest products
  • Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
  • Communicate CityWest product and services to existing and new customers through various channels
  • Respond to email requests and inquiries using superior customer service and business writing skills
  • Perform additional duties based on business needs

Requirements:

  • Secondary School Diploma (required)
  • Post-Secondary studies are an asset
  • Minimum one-year experience in a computerized environment
  • Minimum one year of customer service experience
  • Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.

Desirable Skills and Competencies:

  • Ability to interact and communicate professionally with diverse groups
  • Good communication skills (oral and written)
  • Strong problem-solving skills
  • Organized, attentive to detail
  • Ability to work through stressful situations
  • Ability to work individually and as part of a team

Salary and Benefits:

We offer a competitive salary of $25.28 per hour, along with a range of benefits including casual dress, company events, dental care, disability insurance, employee assistance program, extended health care, life insurance, paid time off, vision care, wellness program, and more.



  • Regional District of Kitimat-Stikine, Canada KMJE Investments Ltd Full time

    About the RoleWe are seeking a skilled Food Service Professional to join our team at KMJE Investments Ltd.Job DescriptionThis is a permanent, full-time position that involves working in a fast-paced environment with physical demands.Package take-out food and prepare, heat, and finish simple food items for customers.Serve customers at counters or buffet...


  • Regional District of Kitimat-Stikine, Canada MCDONALD'S RESTAURANT Full time

    About the JobAre you looking for a rewarding career in customer service? We are seeking a motivated and enthusiastic Food Counter Attendant to join our team at McDonald's Restaurant.


  • Regional District of Kitimat-Stikine, Canada CityWest Cable and Telephone Corp Full time

    Job Title: Customer Service Representative - Sales and Customer Experience SpecialistCityWest Cable and Telephone Corp is a leading employer in Northern BC, driven by innovation and excellence. We strive to provide an exceptional work environment, fostering growth and customer satisfaction.Salary: $25.28 per hourAbout the Role:This full-time or part-time...


  • Regional District of Kitimat-Stikine, Canada McDonald's Full time

    **About the Role:**We are seeking a skilled Cashier/Line Cook to join our dynamic team! As a key member of our restaurant staff, you will be responsible for delivering exceptional guest experiences through greeting guests, taking orders, and processing payments.**Key Responsibilities:Greet guests and take orders in a timely and friendly mannerPrepare and...


  • Regional District of Kitimat-Stikine, Canada CENTEX PETROLEUM Full time

    About the JobWe are seeking a highly skilled Food Service Attendant to join our team at CENTEX PETROLEUM. As a key member of our food service team, you will be responsible for providing exceptional customer service and ensuring that all customers have a positive dining experience.Job SummaryThe successful candidate will have excellent communication skills...


  • Regional District of Kitimat-Stikine, Canada CityWest Cable and Telephone Corp Full time

    At CityWest, we strive to deliver a superior experience to our customers in an ever-evolving industry.We are looking for a Permanent Part or Full-Time Customer Service Representative Tier I to join our expanding team.This is a sales and customer service-oriented position with extensive contact with the public.The ideal candidate will have good customer...


  • Metro Vancouver Regional District, Canada TCs Telecommunication Inc Full time

    Fast track your career to a 6-figure income with TC’s Telecommunication Inc. even with no prior experience! This is a contractor position for TELUS installer/repair technician that’s compensated by flat rate with uncapped income. Our founder has over 12 years of experience in this field who is well known for being a top earner with his high efficiency...


  • Metro Vancouver Regional District, Canada TCs Telecommunication Inc Full time

    Fast track your career to a 6-figure income with TC’s Telecommunication Inc. even with no prior experience! This is a contractor position for TELUS installer/repair technician that’s compensated by flat rate with uncapped income. Our founder has over 12 years of experience in this field who is well known for being a top earner with his high efficiency...


  • Metro Vancouver Regional District, Canada TCs Telecommunication Inc Full time

    Fast track your career to a 6-figure income with TC’s Telecommunication Inc. even with no prior experience! This is a contractor position for TELUS installer/repair technician that’s compensated by flat rate with uncapped income. Our founder has over 12 years of experience in this field who is well known for being a top earner with his high efficiency...


  • Regional District of Kitimat-Stikine, Canada Westland Insurance Full time

    Transform Insurance CareersWe're growing and seeking a dedicated individual to join our Kitimat, BC team as an Insurance Advisor. This role presents an exceptional opportunity for a career-minded professional to develop their insurance industry knowledge and expertise.The ideal candidate will have a proven track record of achieving sales targets, possess...


  • Regional District of Kitimat-Stikine, Canada B D Cannabis Store Full time

    About B D Cannabis Store">We are seeking an experienced and skilled Store Manager to join our team at B D Cannabis Store. In this role, you will be responsible for managing the day-to-day operations of our store, including staff management, merchandise selection, and marketing strategies.">Key Responsibilities:">">Manage a team of 5-10 people to ensure...


  • Regional District of Kitimat-Stikine, Canada Westland Insurance Full time

    We are searching for an Insurance Business Development Professional to join our team in Kitimat, BC.As an Insurance Business Development Professional, you will promote and educate clients on insurance products, take ownership of client relationships, and help us grow our presence and profile in the local community.The expected compensation for this role is...


  • Regional Municipality of Peel, Canada C AND KHAN CONSTRUCTION INC. Full time

    About the RoleWe are seeking a highly skilled Senior Telecommunications Equipment Technician to join our team at C AND KHAN CONSTRUCTION INC.The successful candidate will have extensive experience in installing, maintaining and repairing telecommunications equipment, including electromechanical, analog and digital trunking systems, circuits and equipment in...

  • Nurse Professional

    4 weeks ago


    Regional District of Kitimat-Stikine, Canada Northern Health Authority Full time

    Position Summary Are you a dedicated nurse looking to make a difference in the lives of others? We are seeking a highly skilled Registered Nurse to join our team at Kitimat General Hospital. Our hospital is a 19-acute bed facility providing a range of services, including emergency, laboratory, diagnostic imaging, and more. As a Registered Nurse with...


  • Regional Municipality of Peel, Canada C AND KHAN CONSTRUCTION INC. Full time

    Job SummaryWe are seeking a highly skilled Telecommunications Installation and Repair Specialist to join our team at C AND KHAN CONSTRUCTION INC. This is a temporary full-time position working 30 hours per week. The ideal candidate will have the ability to diagnose and repair telecommunications equipment, as well as install and maintain telephone systems.Key...


  • Regional District of Kitimat-Stikine, Canada Sushi J Full time

    About Sushi JSushi J is a dynamic and fast-paced environment that prides itself on delivering exceptional customer service and high-quality food products.


  • Regional District of Kitimat-Stikine, Canada DHAMAKA INDIAN RESTAURANT Full time

    Job DescriptionWe are looking for a skilled Restaurant Service Coordinator to join our team at Dhamaka Indian Restaurant. In this role, you will be responsible for providing exceptional customer service, managing reservations, and ensuring a seamless dining experience.Key Responsibilities:Answer customers' questions regarding menu items and preparation...


  • Regional Municipality of Peel, Canada C AND KHAN CONSTRUCTION INC. Full time

    Durée de l'emploi: TemporaireLangue de travail: AnglaisHeures de travail: 30 hours per weekEducation: Expérience: EducationNo degree, certificate or diplomaWork settingUrban areaVarious locationsTasksDiagnose and locate equipment faults, and adjust, replace or repair telecommunications equipmentInspect operation of telecommunications equipmentInstall,...


  • Regional Municipality of Peel, Canada C AND KHAN CONSTRUCTION INC. Full time

    Work Term: TemporaryWork Language: EnglishHours: 30 hours per weekEducation: No degree, certificate or diplomaExperience: 1 year to less than 2 yearsWork settingUrban areaVarious locationsTasksDiagnose and locate equipment faults, and adjust, replace or repair telecommunications equipmentInspect operation of telecommunications equipmentInstall, arrange,...


  • Regional District of Kitimat-Stikine, Canada Subway #18197 Full time

    Job Title: Food Service Operations ManagerJob Summary:As a Food Service Operations Manager at Subway #18197, you will be responsible for leading a team of food service staff to ensure excellent customer service and high-quality food preparation. You will supervise and train staff, manage inventory, and maintain a clean and organized kitchen...