Customer Service Professional for Telecommunications
1 week ago
CityWest Cable and Telephone Corp is a leading employer in Northern BC, with a dynamic team that thrives on learning and growth. Our goal is to create a positive work environment in a rapidly evolving industry, exceeding expectations and delivering exceptional customer experiences. With a growing customer base and ongoing capital expansion projects, we are seeking a Permanent Part or Full-Time Customer Service Representative Tier I to join our expanding team.
Nature of Work:This role involves extensive interaction with the public, requiring an individual with excellent customer service skills, organizational ability, and initiative to handle the demands of this position. As a CSR 1, you will be responsible for handling customer service sales and/or inquiries through telephone inbound/outbound calling, email requests, and in-person interactions, accurate completion of work orders for installation, changes of service, and payments on accounts.
Key Responsibilities:
- Maintain and develop positive relationships with CityWest Customers to provide the best customer experience
- Manage customer requests for products and/or services information, order status, order request, and supporting CityWest products
- Utilize fact-finding skills to qualify and quantify customer requirements to ensure that customized solutions provided meet customer expectations and business requirements
- Communicate CityWest product and services to existing and new customers through various channels
- Respond to email requests and inquiries using superior customer service and business writing skills
- Perform additional duties based on business needs
Requirements:
- Secondary School Diploma (required)
- Post-Secondary studies are an asset
- Minimum one-year experience in a computerized environment
- Minimum one year of customer service experience
- Experience with Microsoft Office 365 Suite – Excel, Word, Outlook etc.
Desirable Skills and Competencies:
- Ability to interact and communicate professionally with diverse groups
- Good communication skills (oral and written)
- Strong problem-solving skills
- Organized, attentive to detail
- Ability to work through stressful situations
- Ability to work individually and as part of a team
Salary and Benefits:
We offer a competitive salary of $25.28 per hour, along with a range of benefits including casual dress, company events, dental care, disability insurance, employee assistance program, extended health care, life insurance, paid time off, vision care, wellness program, and more.
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