Outbound B2B Sales Recovery Specialist

1 month ago


Vancouver, British Columbia, Canada S&P Data Full time

Who We Are:

At S&P Data Digital, we prioritize long-term customer satisfaction.

The Job:

We seek an Outbound B2B Sales Recovery Specialist to join our team. This individual will be responsible for reinstating customers who have disconnected their accounts.

Main Responsibilities:

  • Resolve customer issues within established guidelines and policies.
  • Balance customer service skills with retention and sales.
  • Maintain a high level of competitiveness and product knowledge.
  • Provide quality service that exceeds customer expectations.
  • Maintain confidentiality.
  • Navigate and update multiple online tools and applications.
  • Meet or exceed all performance metric goals.

Requirements:

  • Minimum 6 months of B2B sales experience.
  • At least 6 months of customer service experience.
  • Previous retention experience is considered an asset.
  • Experience in a call center environment is considered an asset.
  • Sales experience in internet, cable, wireless, etc. is an asset.
  • Ability to sell and build customer relationships over the telephone.
  • Must reside in and legally be able to work in Canada.

Important Details:

  • We supply the computer. If successful, it will be shipped to your home address.
  • You must have a dedicated and distraction-free workspace.
  • While working, your computer must be connected to your modem with an Ethernet cable.
  • Your minimum internet speeds must be 15 Mbps download/5 Mbps upload.
  • You will need to supply your own headset with a microphone and a USB connection, as well as a webcam for training.


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