Hotel Guest Services Representative

6 days ago

Slave Lake, Canada Slave Lake Accommodations LTD Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Hotel Guest Services Attendant at Slave Lake Accommodations LTD.

Key Responsibilities
  • Provide exceptional customer service to hotel guests, addressing their complaints and concerns in a professional and timely manner.
  • Assist guests with special needs, ensuring their stay is comfortable and enjoyable.
  • Handle luggage and baggage problems efficiently, maintaining a high level of customer satisfaction.
  • Escort incoming guests to their rooms, providing a warm and welcoming experience.
  • Work collaboratively with the hotel team to ensure seamless guest service.
  • Maintain a clean and organized luggage storage area, adhering to health and safety standards.
  • Provide guests with information about hotel amenities, services, and local attractions, enhancing their overall experience.
  • Receive and deliver items and messages for guests, ensuring prompt and efficient service.
Requirements
  • Secondary (high) school graduation certificate.
  • 7 months to less than 1 year of experience in a customer-facing role.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Excellent communication and interpersonal skills, with a focus on providing exceptional customer service.
  • Ability to work a 30-hour week, with flexibility to adapt to changing demands.
  • Proficiency in English, with the ability to communicate effectively with guests and colleagues.

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