New Business Administrator

1 month ago

Calgary, Alberta, Canada IA Financial Group Full time

About the Role

The New Business Administrator will be responsible for ensuring service levels to advisors are maintained and managing cases from submission to commission as quickly and seamlessly as possible.

This role will process life insurance applications through the appropriate channels, resulting in the issue and settlement of policy contracts, including conducting follow-up for requested information, data entry, and reviewing all incoming mail to determine the appropriate course of action.

Key Responsibilities:

  • Process new business applications, ensuring issue and settlement processing steps are compliant, accurate, and carried out in a timely manner to deliver a positive and value-added experience for advisors and maintain PPI's service standards.
  • Assume ownership of assigned files and quality of data, including recognizing any urgencies and assisting in the resolution of problems that may prevent a file from moving through the process as quickly as possible and understanding the downstream impact on reporting and commissions.
  • Order all underwriting requirements where required or confirmation of same when ordered by the advisor, ensuring that all medical and/or financial documentation requirements are received and included with applications.
  • Prepare all requirements for mailing to insurance carriers and/or advisors.
  • Build effective relationships with assigned advisors, acting as a consistent point of contact throughout the process and responding to queries.
  • Maintain contact between the insurance carrier and the advisor regarding the status of the application, follow up with paramedical facilities and advisors as required, ensuring advisors are updated regularly on current status.
  • Review issued policies to confirm complete accuracy and ensure advisor receives a copy.
  • Settle policies by following up on all outstanding requirements, obtain all necessary signatures.
  • Ensure progress is recorded in WealthServ in a timely manner and per PPI's service standards.
  • Anticipate the needs of advisors and follow established processes for informing advisors of important details related to underwriting.
  • Effectively resolve any issues which pertain to cases in underwriting.
  • Verify and update carrier feeds where applicable.
  • Engage in actions that encourage, reflect, and align with PPI's ESG (Environmental, Social and Governance) commitments to our Advisors, their clients, and our employees.
  • Additional responsibilities, duties, and special projects as identified.

Requirements:

  • A minimum of 2-5 years' administrative experience, preferably in the insurance industry with an emphasis on new business processes.
  • Industry designation(s) (FLMI, ACS, AIAA) considered an asset.
  • Superior organizational and time management skills with proven ability to handle high volumes of work and tight deadlines.
  • Proven accuracy, attention to detail, and data entry skills.
  • Excellent written and verbal communication skills.
  • Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment.
  • Ability to represent self, office, and organization in a professional, positive manner at all times.
  • Ability to handle sensitive and confidential information in a professional manner.
  • Knowledge of WealthServ and Microsoft Office programs; Outlook, Word, Excel, and PowerPoint in particular.

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