Strategic Business Development Leader

1 week ago


Montreal, Quebec, Canada Lightspeed Full time

We are seeking a seasoned Strategic Account Manager to join our Customers team in Canada. As a key member of our NoAM Hospitality engagement team, your primary objective will be to drive retention and expansion of your book of business consisting of Lightspeed's highest valued customers.

Key Responsibilities:
  • Own and drive the strategy for each customer in your book of business
  • Responsible for driving product adoption and Net Revenue Retention of book of business
  • Plan and deliver Business Reviews and Success Plans, collaborating with Strategic Account Executives as needed
  • Monitor customer usage data, go-live dates, health indicators, and translate into strategies for account retention and growth
  • Advocate industry and customer needs within the Lightspeed organization to support prioritization and timely investment in innovation
  • Establish and maintain strong relationships with Lightspeed customers, demonstrating a deep understanding of their business, goals, and objectives
  • Work cross-functionally with internal teams to provide exceptional customer satisfaction and resolution for at-risk events

Requirements include:

  • Minimum 5+ years of experience in an enterprise-level Customer Success and/or Account Management role in B2B environments
  • Experience owning retention and growth (NRR) for a large book of business
  • Experience contributing to or owning initiatives that build the foundation of a new team
  • Bachelor's degree in a relevant field
  • Experience in a fast-paced SaaS and/or technology-related field

At Lightspeed, we power the businesses that are the backbone of the global economy. Our one-stop commerce platform helps merchants innovate, simplify, scale, and provide exceptional customer experiences. The estimated salary for this position is $120,000 - $180,000 per year, depending on location and experience.



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