Global Onboarding Specialist

5 days ago


Toronto, Ontario, Canada Notified Full time

At Notified, we are seeking a highly skilled Global Onboarding Specialist to join our team. This is an exciting opportunity to work with a cloud-based platform that provides public relations (PR) and investor relations (IR) solutions to thousands of public and private companies globally.

About the Role

We are open to filling this position in our El Segundo, CA or Toronto, Ontario office. The successful candidate will work from our office on Tuesday, Wednesday & Thursday with flexibility to work from home on Monday and Friday.

The shift will be 8:30a – 5:00p PT in El Segundo and 11:30a-8:00p ET in Toronto.

Job Description

The Global Onboarding Specialist will be responsible for efficiently onboarding clients globally across all products. They will provide a seamless onboarding experience for our clients, ensuring they feel valued, supported and empowered to fully utilize our products and services.

  • Vetting and approving any prospect application or newly contracted client looking to disseminate press releases within our Public Relations line of business.
  • Performing account research on organizations looking to do business within the product line of business.
  • Setting up new approved account applications in our various platforms.
  • Serving as the main point of contact for prospects until their account is approved.
  • Communicating clearly with prospects via phone and email.

The ideal candidate will have at least 1 year of experience in a client-facing position, with minimum 1 year of customer service experience in a fast-paced environment.

Requirements

The successful candidate must have:

  • A Bachelor's degree from an accredited college or university with major coursework in business, marketing, or a related field.
  • Excellent English speaking and writing skills.
  • Ability to work occasional overtime during high volume periods.

The salary for this position is estimated to be around $60,000 - $80,000 per year, depending on location and experience.

Benefits

As a member of our team, you can expect:

  • Curated learning libraries offering over 8,000 free courses supporting your business and technical acumen.
  • Flexibility to work from home on Mondays and Fridays.
  • Diversity is celebrated and supported inclusive Employee Resource Groups.

Notified is proud to be the number one provider of enterprise webcasting and investor relations content distribution, as well as a global leader in press release distribution. We strive to deliver wisdom and insight by helping our clients reach global and targeted audiences, measure outcomes, and fulfill their commitments.



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