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Energy Customer Care Representative

1 month ago

Sydney, Nova Scotia, Canada Mass Markets Full time
Job Summary: As a Customer Care Agent with Mass Markets, you will play a vital role in ensuring the satisfaction of our customers by providing exceptional customer service and support. If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, we encourage you to apply for this exciting opportunity.

Responsibilities:

• Handle customer inquiries and provide solutions to their issues in a professional and courteous manner

• Utilize your knowledge of our products and services to make recommendations and upsell/cross-sell opportunities

• Work collaboratively with the sales team to achieve sales targets and goals

• Develop and maintain strong relationships with customers through regular communication and follow-up

• Participate in training and development programs to stay up-to-date on our products and services

• Meet or exceed performance metrics and sales targets

Requirements:

• 18 years of age or older

• High school diploma or equivalent

• Excellent communication and interpersonal skills

• Ability to work in a fast-paced environment with multiple priorities

• Basic knowledge of Microsoft Office Suite

• Ability to learn and adapt quickly to new systems and processes

What We Offer:

• Competitive salary and benefits package

• Opportunities for career advancement and professional growth

• Collaborative and dynamic work environment

• Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering outstanding results, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you