Executive Operations Director

4 days ago


Markham, Ontario, Canada Worldsource Wealth Management Full time
Job Summary:
We are seeking an experienced Senior Manager Administration to join our team at Worldsource Wealth Management.

About the Role:
As a key member of our operations team, you will be responsible for providing strategic support to the Vice President, Operations and Interim Vice President, Operations in overseeing the integrated back office. This includes ensuring compliance with regulatory requirements, providing clear communication to internal parties, and supporting leadership in relation to operations, change management, risk management, and customer experience.

Main Responsibilities:
* Support all non-regulatory audits, such as corporate auditors, Trustee and RDBA
* Assist with regulatory audits (MFDA and IIROC), taking a lead role in gathering requirements and assisting in review and audit response
* Support the review of weekly business communications
* Review, recommend, and institute operational changes in policies and procedures to increase efficiencies and tighten operational controls
* Solve complex issues that are high impact to clients and work closely with managers and senior managers to ensure clear communication and handoff points to impacted departments and stakeholders
* Lead escalations, as required, with a focus on building, reinforcing, and enhancing the business and relationships while ensuring appropriate controls are maintained
* Build and foster solid relationships and organizational alignment with our business, sourcing, Legal, Compliance, Finance, and Wealth Services & Solutions
* Support the business on implementation of products, services, and change management on strategic initiatives
* Assist with all Desjardins related transition items as required
* Assist the VP, Operations and Interim VP, Operations with carrying out strategic projects, priorities, and initiatives as required by the Company or parent Company
* Perform other duties as assigned

Requirements:
* Post-secondary education
* Successful completion of CSC and/or IFIC Mutual Funds Course
* 10+ years of similar experience within the investment industry
* Solid understanding of MFDA and/or IIROC Dealerships
* Demonstrated leadership skills and competencies: process oriented, accountability for results, client focused, developing others, cross-organization collaboration
* Knowledge of Corporate Actions, New Issues, Trading, Qualified Intermediary, RESPs an asset
* Advanced knowledge of Microsoft Outlook, Word, Excel, and Power Point
* Ability to quickly adapt to change in a fast-paced environment, with a strong solutions-oriented approach
* Bilingual (English/French), an asset
* Excellent interpersonal skills with internal and external stakeholders and the ability to work independently as well as within a team environment
* Strong time management skills with the ability to multi-task and maintain confidentiality

Compensation:
The salary range for this position is $120,000 - $160,000 per year, commensurate with experience.

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