Customer Service Manager

1 month ago


Vancouver, British Columbia, Canada Vivreau Full time

Vivreau is seeking a highly skilled Customer Service Manager to lead our call centre team. The ideal candidate will have a Bachelor's degree and at least 3 years of experience in a similar role. Key responsibilities include hiring, training, and motivating staff, as well as planning and directing research projects. The successful candidate will also be responsible for developing and implementing service quality assessment strategies, representing the company in various economic and social organizations, and providing exceptional customer service. This is a permanent position with a 40-hour workweek and a competitive benefits package, including dental, disability, and health care plans.

Key Responsibilities:

  • Hire, train, and motivate staff
  • Plan and direct research projects
  • Develop and implement service quality assessment strategies
  • Represent the company in various economic and social organizations
  • Provide exceptional customer service

Requirements:

  • Bachelor's degree
  • At least 3 years of experience in a similar role
  • Excellent communication and leadership skills

Benefits:

  • Dental plan
  • Disability benefits
  • Health care plan
  • Vision care benefits


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