Technical Support Specialist

5 days ago


Vancouver, British Columbia, Canada Stellar Recruitment Inc. Full time

Company Overview:

We are Stellar Recruitment Inc., a leading MSP in the Lower Mainland, seeking a skilled Support Specialist to join our team. Our ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.

Salary Range: $65,000 - $75,000 per year

Job Description:

This is a permanent opportunity to provide Level 1 and Level 2 support, ensuring efficient and effective resolution of IT-related issues for our clients. The role involves working on-site in Vancouver, BC.

Responsibilities:

  • Support clients with technical issues involving Microsoft related technologies.
  • Troubleshoot and resolve IT-related issues with a strong understanding of operating systems, business applications, printing systems, and network systems.
  • Build and maintain strong customer relationships by delivering exceptional customer service and promptly addressing user inquiries.
  • Collaborate with team leads and other IT professionals to ensure efficient problem resolution.
  • Document and track support requests, ensuring timely and accurate record-keeping.

Qualifications:

  • Candidates must speak Spanish fluently.
  • Previous experience providing Support in an MSP environment.
  • Related IT certifications such as ITIL, MTA, or MCSA.
  • Strong problem-solving skills and the ability to work well in a team.
  • Excellent customer service skills with the ability to establish and maintain positive relationships with clients.
  • Strong communication skills, both written and verbal.
  • Proven ability to work independently and efficiently.


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