Technical Support Specialist
5 days ago
Company Overview:
We are Stellar Recruitment Inc., a leading MSP in the Lower Mainland, seeking a skilled Support Specialist to join our team. Our ideal candidate will possess excellent communication skills, strong problem-solving abilities, and a passion for delivering exceptional customer service.
Salary Range: $65,000 - $75,000 per year
Job Description:
This is a permanent opportunity to provide Level 1 and Level 2 support, ensuring efficient and effective resolution of IT-related issues for our clients. The role involves working on-site in Vancouver, BC.
Responsibilities:
- Support clients with technical issues involving Microsoft related technologies.
- Troubleshoot and resolve IT-related issues with a strong understanding of operating systems, business applications, printing systems, and network systems.
- Build and maintain strong customer relationships by delivering exceptional customer service and promptly addressing user inquiries.
- Collaborate with team leads and other IT professionals to ensure efficient problem resolution.
- Document and track support requests, ensuring timely and accurate record-keeping.
Qualifications:
- Candidates must speak Spanish fluently.
- Previous experience providing Support in an MSP environment.
- Related IT certifications such as ITIL, MTA, or MCSA.
- Strong problem-solving skills and the ability to work well in a team.
- Excellent customer service skills with the ability to establish and maintain positive relationships with clients.
- Strong communication skills, both written and verbal.
- Proven ability to work independently and efficiently.
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